Contact Centre Coordinator
vor 3 Wochen
Abbotsford, VIC | Full-time | Hybrid opportunity Lead, coach, and inspire a team to deliver exceptional customer service experiences At Belgravia Leisure, we are passionate about putting our guests at the heart of everything we do. As our Contact Centre Coordinator, you will lead a dedicated team of consultants to deliver outstanding service across multiple communication channels — ensuring every guest interaction reflects our C.L.E.A.R. Values. About the Role In this pivotal leadership role, you’ll: Coach, develop, and motivate your team to exceed service and sales performance targets. Oversee day-to-day operations, including rostering, lead management, and SLA compliance. Drive quality assurance through call listening, performance reviews, and feedback. Act as a first point of escalation for complex queries and customer complaints. Foster a positive, high-performing team culture focused on service excellence and accountability. About You You are an experienced team leader who thrives in a fast-paced, customer-focused environment. You bring: Proven experience leading a team to meet KPIs or service standards. Excellent communication, coaching, and interpersonal skills. Strong problem-solving abilities and initiative. Sound computer literacy and experience with CRM or sales systems. Current First Aid, CPR, Working with Children Check, and National Police Check. Desirable: Experience in a contact centre or front-facing leadership role within leisure, fitness, or hospitality sectors. Why Belgravia Leisure? Be part of a supportive, energetic team with a strong culture of recognition and growth. Hybrid working flexibility – collaborate in our Abbotsford office and from home. Access to career development and wellbeing initiatives across our national network. Ready to lead a team that makes a difference? Apply now and help shape exceptional guest experiences every day. We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability. We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. #J-18808-Ljbffr
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Contact Centre Coordinator
vor 3 Wochen
City of Melbourne, Österreich Bank Australia VollzeitJoin to apply for the Contact Centre Coordinator role at Bank Australia Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the...
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Contact Centre Coordinator
vor 2 Wochen
City of Melbourne, Österreich Qudos Bank VollzeitThrough the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks. We currently have a Contact Centre Coordinator (Grade...
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Contact Centre Coordinator
vor 2 Wochen
City of Melbourne, Österreich Bank Australia Limited VollzeitJob Category: Banking and Financial Services Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks. We...
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Contact Centre Recruitment
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Data-Driven Contact Centre Recruiter
vor 2 Wochen
City of Melbourne, Österreich Qudos Bank VollzeitA forward-thinking financial institution in Melbourne is seeking a motivated Contact Centre Coordinator to enhance recruitment processes and support their leadership team. This role involves overseeing new entrant recruitment, improving processes for better performance, and ensuring administrative efficiency in the contact centre. Ideal candidates will excel...
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City of Melbourne, Österreich Mantel Group Pty Ltd VollzeitAbout us Mantel is an Australian-owned technology consulting business with capabilities across Cloud, Digital, Data, Delivery & Security. Since our inception in November 2017, we have experienced remarkable growth across Australia & New Zealand and are honoured to be recognised as a Great Place to Work for 6 years in a row! We hire smart and talented people...
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vor 12 Stunden
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Contact Centre Engineer
vor 1 Woche
Council of the City of Sydney, Österreich Peoplebank VollzeitContact Centre Specialist Our client is seeking Contact Centre Specialist to join one of the largest and most high‑profile Contact Centre programs in the country. If you’re passionate about delivering outstanding service and enjoy working with cutting‑edge technology, this is an exciting opportunity to make an impact at scale. The primary purpose of...
