Client Intake Coordinator
vor 3 Wochen
Client Intake Coordinator (Contact Centre) Acacia Connection is an Employee Assistance provider that is making a difference to the lives of thousands of employees and their immediate families in the area of mental health. We provide high quality, exceptional counselling services and assistance to individuals who have personal and/or work-related issues that may impact their wellbeing, work performance, safety, individual and workplace morale and psychological health. Are you passionate about providing exceptional client support and making a meaningful impact? Acacia is looking for dedicated individuals to join our Client Experience Team, the first point of contact for individuals seeking support. What We Offer: Permanent full-time employment (part-time also considered) Meaningful work within a supportive team Inclusive, open and supportive workplace culture Access to Employee Assistance Program Comprehensive training and education and opportunities for growth and development The Role: This is a true contact centre role and will be answering high volume of incoming calls, monitoring shared inbox and providing exceptional customer service for all clients. Daily duties include: Responding to all inbound enquiries via phone, website, live chat, and text message Scheduling counselling and other mental health and wellbeing appointments Facilitating coordination of services, including case management and follow-up administrative duties Managing crucial database record-keeping and following up with clients and counsellors to ensure service delivery aligns with our service level agreements Collaborating with a team of mental health professionals Assisting in maintaining our high-quality counselling service The Successful Candidate Will Possess: Availability for shifts from Monday to Friday between 7am to 7pm Previous experience in a contact centre or fast-paced administrative environment OR extensive customer service experience Excellent phone communication skills with a clear, well-spoken voice and exceptional listening skills Exceptional time management skills and the ability to manage multiple projects under pressure Good understanding of databases and Microsoft programs High level of client empathy and understanding Self-motivation with the ability to work unsupervised and as part of a team Professional attitude and friendly phone manner Our Commitment At Acacia EAP we value inclusiveness, excellence, resilience, integrity and innovation . These values are entrenched in the work we do and how we conduct our business. We want to work with people who are passionate about people and who seek long term employment. We are dedicated and committed to attracting and recruiting Aboriginal and Torres Strait Islander peoples and enthusiastically encourage applications from people with disability, age-inclusive demographics, people that identify as LGBTQIA+ and people from culturally and linguistically diverse backgrounds. Your unique experiences and perspectives will enrich our team and contribute to our collective success. Please include a cover letter providing details on your skills, experience and suitability to this role. Please apply only through the Seek portal. Only candidates with the right to work in Australia can be considered for this position. Please note that we will not be engaging recruitment agencies for this position. #J-18808-Ljbffr
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Intake and Welcome Coordinator
vor 4 Stunden
City of Melbourne, Österreich Jewish Care Victoria VollzeitContract Details 12 month full-time contract commencing in December (potential for extension) Play a key role as the first point of contact for individuals accessing Jewish Care’s aged care services Not for profit salary packaging About the role We’re seeking a warm, organised and client-focused Intake and Welcome Coordinator to join our Community Aged...
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Aged Care Client Intake
vor 4 Stunden
City of Melbourne, Österreich Jewish Care Victoria VollzeitA leading not-for-profit aged care provider in Victoria seeks a dedicated Intake and Welcome Coordinator to enhance client journeys. This role focuses on triaging inquiries, offering tailored support, and ensuring smooth connections with services. Ideal candidates will be strongly organized, possess excellent communication skills, and have experience in...
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Intake and Welcome Coordinator
vor 1 Woche
City of Melbourne, Österreich Jewish Care Victoria Vollzeit12 month full-time contract commencing in December (potential for extension) Play a key role as the first point of contact for individuals accessing Jewish Care’s aged care services Not for profit salary packaging About the role We’re seeking a warm, organised and client-focused Intake and Welcome Coordinator to join our Community Aged Care team, based...
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Intake and Welcome Coordinator
vor 4 Stunden
City of Melbourne, Österreich JewishCare VIC Vollzeit12 month full-time contract commencing in December (potential for extension) Play a key role as the first point of contact for individuals accessing Jewish Care’s aged care services Not for profit salary packaging About the role We’re seeking a warm, organised and client-focused Intake and Welcome Coordinator to join our Community Aged Care team, based...
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Client Experience Coordinator: High-Volume Support
vor 3 Wochen
City of Brisbane, Österreich swaggie VollzeitA mental health support organization is seeking a passionate Client Intake Coordinator to join their team in Brisbane. The role involves providing exceptional client support through various communication channels. Candidates must have strong communication skills and be able to work in a fast-paced environment. This position offers full-time employment and is...
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Care & Intake Coordinator: Health Services Admin Pro
vor 2 Wochen
Council of the City of Sydney, Österreich NSW Health VollzeitA local health district is seeking a Care Coordinator & Intake Officer to manage client intake, schedule communications, and coordinate with external providers. The ideal candidate should have experience in health and aged care services, along with a valid NSW driver’s license. This temporary full-time position offers competitive remuneration and various...
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Intake and Case Management Coordinator
vor 3 Wochen
City of Melbourne, Österreich Doncare Community Care and Counselling Centre Inc VollzeitDoncare Community Care and Counselling Centre Inc – Doncaster VIC Are you a qualified Social Worker looking to make a real difference in the community? Doncare are looking for someone to take up the newly created position of Intake and Case Management Coordinator in January 2026. This is a SCHADS Level 5 full time role. Doncare is a not for profit agency,...
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City of Brisbane, Österreich NDIS Support Coordinator. Permanent VollzeitAbout the Organisation Empowering people with disability to live life the way they choose is at the heart of how Life Without Barriers has operated for over 25 years. This is an exciting opportunity to join our team and continue this mission. Support people with disability to have the choice control and independence to live their best life. If you’re...
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Client Intake Assistant
vor 2 Wochen
City of Melbourne, Österreich Carbone Lawyers VollzeitIntroduction: For more than 30 years, the Carbone name has been synonymous with delivering great outcomes for clients. Fostering an engaged, diverse and inclusive workforce, we are committed to driving a high performing company culture that employees will benefit from. Carbone Lawyers is seeking a dedicated Client Intake Assistant to join our team in a...
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Client Intake Assistant
vor 5 Stunden
City of Melbourne, Österreich Carbone Lawyers VollzeitFor more than 30 years, the Carbone name has been synonymous with delivering great outcomes for clients. Fostering an engaged, diverse and inclusive workforce, we are committed to driving a high performing company culture that employees will benefit from. Carbone Lawyers is seeking a dedicated Client Intake Assistant to join our team in a full-time capacity....
