IAM Consultant

Are you a motivated, seasoned professional with a specialisation in IAM/PAM products? Are you passionate about designing, implementing and managing highly visible, cutting‑edge solutions that enhance security and streamline identity governance and administration for organisations within one of Australia’s largest and fastest‑growing cyber security companies? About The Company At CyberCX, we’re united by one mission: to secure our communities and build confidence in the connected world. With over 1,400 cyber security professionals across Australia and New Zealand, we’re trusted by government, defence, and critical industry partners to deliver world‑class cyber expertise. We are open to candidates from any Australian capital city. About the Role Reporting to the Executive Director IdAM Capability, the Implementation Consultant – IDAM is responsible for implementing and testing technical functionality, interacting with internal and customer teams on a technical level, building strong customer relationships and serving as an escalation point for resolving customer issues. Where necessary, the Implementation Consultant – IDAM will collaborate with vendors in providing technical support, debugging product and integration issues, writing custom scripts, and helping customers get the most out of using identity and access management and orchestration products. Duties Engage with our customers to provide security solutions, recommendations, deliver enhancements and managed service for multiple engagements Analyse and enhance existing IDAM processes to support complex use cases and ensure system efficiency Understand and advise the customer honestly and accurately on technological identity and access management solutions Provide excellent customer service and product support to customers to identify and resolve customer issues and enhancements Assist in build and configuration for customer solutions Provide documentation to customers and internal team members, including design implementation and reports where required Successfully troubleshoot and triage issues and resolve customer system, email, and phone requests using ticketing, content, and task management tools Provide support and response on an on‑call basis to identity and access management issues or problems arising from existing projects, and elevate issues to vendors as required Skills & Experience A minimum of 2 years’ experience in cyber security and/or technology industry is preferred, with experience in identity and access management solutions Hands‑on implementation experience with leading IGA solutions: Sailpoint IIQ, Sailpoint IDN, OneIdentity, Saviynt, Okta Excellent customer engagement and communication skills with an ability to build credibility with customers and internal teams Proficient in Ruby, PowerShell, and Java or similar technologies with a strong understanding of Access Management Strong analytical and problem‑solving skills, attention to detail and the ability to build sustainable, scalable solutions and processes to meet complex operational problems Benefits Flexible hybrid working environment (a blend of office and WFH) Ability to deepen your experience and skills in line with CyberCX's specialisation as Australia's leading cyber security provider Opportunities to engage with a diverse range of clients experiencing the challenges and opportunities in the IdAM/PAM transformation of their enterprise or industry and distinguish yourself as a professional who can navigate this journey Corporate discounts on a huge variety of retail stores through our partners #J-18808-Ljbffr