ServiceNow Delivery Manager
vor 3 Wochen
At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We'll empower you with the right technology and training as you bring ideas and projects to life. Who are we looking for? We are seeking an experienced ServiceNow Service Delivery Manager. This role contributes to the strategic direction and design of GHD’s enterprise Employee Service Centre and provides leadership in delivering ongoing support and enhancements to the ServiceNow Platform, whilst maintaining platform integrity through governance, and agility and stability through agile and operational excellence. Building an energetic and high performing team, this role with you will: Build and lead a high-performing Service Delivery Team, consisting of scrum masters, developers, admins and Business Analysts Provide Leadership, support and guidance to team members, enabling them to achieve goals and delivery quality work Ensure ITIL and Agile principles are embedded within the team’s delivery and operational approach and operates within a governance framework Act as the primary point of contact for Stakeholders, Functional Leads and escalations Conduct Sprint Prioritization Meetings with Stakeholders and Functional Leads Oversee ticket queues and ensure appropriate ticket prioritisation based on SLAs and capacity. Ensure Agile process ceremonies are performed and provide regular progress updates, risk logs to the Platform Manager Apply ITIL best practices to manage incidents, service requests, changes, and problems. Drive proactive continual improvement of the SN Platform, agile process and operational activities through metrics and feedback Collaborate with cross-functional teams including developers, Business Analysts, testers, and Product Owners Maintain relationships with Service Now Customer Success Teams and Professional Services Participate in governance forums, produce operational metrics, and maintain compliance What you will bring to the team: Bachelor's degree in Computer Science, Information Systems or demonstrated experience to meet the key skills and competencies 5+ years in ServiceNow, strong ITSM, ITOM, CMDB, Integrations background 10+ years in leading Delivery Teams or similar Agile/Operations Teams Excellent Stakeholder Management and Prioritization Experience in developing and implementing systems, processes and procedures to meet business requirements end-to-end Experience integrating a wide range of platforms and business applications Relevant Industry certifications such as ITIL, ServiceNow CSA, ServiceNow CIS, etc. A positive approach to Continual Improvement and Advocacy of ServiceNow Experience in AI implementations a bonus Interested? Apply now Contact: Lloyd Hall-Towers GHD is an equal opportunity employer, and we want everyone to be able to fully participate in our recruitment process. We value a diverse workforce and an inclusive culture. We encourage applications from Aboriginal and Torres Strait Islander peoples and people of all identities. GHD embraces hybrid work arrangements to create a work environment focused on well-being, flexibility, and productivity where our people can thrive. This supports the diverse needs of our workforce while balancing the benefits of remote working with the value of face-to-face collaboration in the office. We respectfully ask that no agency resumes be presented at this stage. #J-18808-Ljbffr
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ServiceNow Delivery Manager
vor 3 Wochen
Council of the City of Sydney, Österreich GHD VollzeitJob Title ServiceNow Delivery Manager at GHD Join to apply for the ServiceNow Delivery Manager role at GHD. Location: North Sydney, New South Wales, Australia Salary: A$180,000.00 – A$200,000.00 Responsibilities Build and lead a high‑performing Service Delivery Team, consisting of scrum masters, developers, admins and Business Analysts. Provide...
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ServiceNow Delivery Manager
vor 3 Wochen
City of Brisbane, Österreich GHD VollzeitJob Description At GHD, we don’t just believe in the power of commitment, we live and breathe it every day. That’s why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. We’ll empower you with the right technology and training as you bring ideas and projects to life....
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ServiceNow Delivery Manager
Vor 6 Tagen
Council of the City of Sydney, Österreich GHD VollzeitDescription At GHD we dont just believe in the power of commitment we live and breathe it every day. Thats why we pledge to support and empower our people to make a positive impact when working hand in hand with our business to drive change. Well empower you with the right technology and training as you bring ideas and projects to life. Together with your...
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ServiceNow Delivery Manager
Vor 6 Tagen
Council of the City of Sydney, Österreich GHD VollzeitA leading consulting firm in Australia is looking for an experienced ServiceNow Service Delivery Manager to lead a high-performing team. The role involves overseeing the ServiceNow platform, ensuring ITIL and Agile principles are embedded in operations, and collaborating with cross-functional teams. The ideal candidate will have significant experience in...
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Area VP, Delivery Excellence
vor 2 Wochen
Council of the City of Sydney, Österreich ServiceNow VollzeitJob Description We’reingrowth modeacross the APAC region—and looking for a seasoned, strategic, and high-impact Delivery Excellence Lead to drive our Technical CoE across the region. You will not only lead a high-performing team but also serve as a strategic pillar of our Customer Excellence Group (CEG) leadership team—working across functions to...
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ServiceNow Delivery Leader, ITIL
vor 3 Wochen
City of Melbourne, Österreich GHD VollzeitA leading engineering consultancy is seeking an experienced ServiceNow Service Delivery Manager to lead a high-performing team. This role involves managing the ServiceNow platform, ensuring adherence to ITIL and Agile practices, and delivering operational excellence. The ideal candidate has over 5 years of experience with ServiceNow and extensive team...
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Council of the City of Sydney, Österreich ServiceNow VollzeitCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...
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Area VP, Delivery Excellence
vor 1 Woche
Council of the City of Sydney, Österreich ServiceNow, Inc. VollzeitIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly...
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Senior Manager, Expert Services
Vor 2 Tagen
Council of the City of Sydney, Österreich ServiceNow VollzeitSenior Manager, Expert Services (Tech Workflow & NowAssist) ServiceNow Millers Point, New South Wales, Australia Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative...
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Senior Manager, Tech Workflows
Vor 2 Tagen
Council of the City of Sydney, Österreich ServiceNow VollzeitA leading cloud platform provider in New South Wales is seeking a Senior Manager for Expert Services to lead a team that enhances customer adoption and satisfaction. The successful candidate will drive transformation, provide strategic leadership, and champion collaborative culture while ensuring ServiceNow solutions meet business goals. The position...
