Collections Specialist

Collections Specialist (Customer Operations) 3 days ago Be among the first 25 applicants Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real‑time wholesale electricity price as it varies every 5 minutes and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100 % renewable energy. We are a clear category leader in Australia for home battery automation and are growing rapidly (over 50 k customers). We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK. Amber is backed by top Australian and international investors including Square Peg, Main Sequence, Breakthrough Victoria, Commonwealth Bank, NRMA, Gentrack, ETF Partners (UK/Europe based), and E.ON Next. We are scaling rapidly and you’ll be joining a 175‑person team committed to building a diverse, inclusive, and purpose‑driven culture as we transform a major industry. About the Role At Amber we believe that enabling a culture where everyone is set up to do the best work of their lives and feels connected and supported is one of the most important things we can do to ensure Amber’s long‑term success. Collections Specialist responsibilities Make outbound calls to customers who are overdue or at risk of disconnection Respond to inbound customer enquiries about overdue accounts, reminders, and payment notices Negotiate realistic and fair payment arrangements that consider the customer’s circumstances Ensure all communication is empathetic, clear, and compliant with energy industry guidelines Identify hardship indicators and escalate or refer customers to support programs when needed Work collaboratively with internal teams when a customer needs extra support Key traits People person – love working with people and helping people Calm, friendly, and comfortable having difficult conversations Confident on the phone and can keep conversations solution‑focused Adaptable, curious, and ready to learn industry regulations (full training provided) Comfortable using digital systems and learning new tools Strong written and verbal communication skills Ideal, but not required Experience in credit, collections, hardship assistance, or financial advocacy Experience supporting vulnerable or hardship customers Passion for technology, energy or the environment Experience in the energy sector Solid base of IT competence with experience with Microsoft Office Suite Competitive hourly rate – $38 an hour If this role sparks something in you, we’d genuinely love to hear from you. Research shows that women and people from underrepresented groups often rule themselves out unless they tick every single box – so consider this your nudge. Even if you don’t meet every requirement listed above, please still apply. We welcome diverse backgrounds, perspectives, and experiences – that’s what makes great teams. We’re committed to an inclusive workplace and never discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability. Our process will generally be as follows: A screening interview with our Talent Acquisition partner A take‑home case study An interview held by the Manager of the Operations team, alongside one of the members of the team A final interview with our Chief Operating Officer and a Senior Specialist from the team Applications will be accepted only from candidates with full working rights and those who are already based in Melbourne, Australia. Shortlisted candidates will be contacted promptly. All other applicants will also be notified of the outcome as soon as possible. No recruitment agencies please. Location Melbourne, Victoria, Australia Employment type Temporary Seniority level Associate Job function Customer Service #J-18808-Ljbffr