Field Service Representative III

Komatsu Morinish South, Queensland, Australia Field Service Representative III Job Location: Parkhurst, Queensland, AUS, Position: Onsite Full‑time Permanent Overview Latest underground mine development within 2hrs drive to Rockhampton/Capricorn Coast 7/7 Lifestyle roster & new camp accommodation provided Base salary + site allowance + bonus + super + car Komatsu (Joy Global Australia) are supporting the latest underground mining development located in the southern Bowen Basin with brand new machinery and a strong team of technical service technicians, ensuring a safe and highly productive environment. Due to internal promotion, we’re seeking a Mechanical Service Technician to join the team to provide their expert advice on a range of Joy machinery including continuous miners, shuttle cars, feeder breakers & multi‑bolters. You’ll be offered a tool of trade vehicle, new comfortable accommodation & meals and an attractive roster and remuneration package. This is a full‑time permanent position, offering career development and advancement opportunities. About You You’re looking for a gig as close to home as possible. You have an eye for detail and a passion for fault finding. You have a great attitude, a dedication to customer satisfaction & success, and believe that safety is paramount to everything you do. You’re in it for the long haul. Your next move is a career move as you set out to achieve big things. You’re looking for personal development and career advancement opportunities with a global leading manufacturer of underground mining equipment. Contributing to an enviable culture and being part of a team that is supportive and inclusive is the environment for you. Joining the Komatsu team as a qualified Service Technician means we’ll be offering you: Lifestyle roster 7/7. Coal LSL. A fixed site location approx. 200km from Rockhampton. Opportunity to work on new mining equipment. New & comfortable accommodation provided whilst on roster. Job stability in a permanent position. An organisation that practices and promotes diversity & inclusion. A healthy salary package that includes car, roster allowance and bonus. 12 weeks paid primary carer's parental leave. Fitness Passport. Ability to purchase up to 10 annual leave days per annum. Employee Referral Program offering a bonus of $4,500 if you successfully refer someone for trade role. Discounted corporate rates with HCF and a comprehensive Employee Assistance Program. Discounts with Toyota, Orix & Avis. Discounts at over 400 retailers Australia wide. Discounts on Apple, Dell, LG, Samsung, Xbox & PlayStation products. Access to free health & wellness resources. Access to thousands of expert‑led courses across business, technology, and creative skills. Salary sacrifice and car lease options. Ongoing training and career development. Key Responsibilities Provide customers with pro‑active advice and support, increasing equipment performance and productivity. Facilitate Flawless Start‑up plans in line with global policy. Develop and standardise equipment and system commissioning plans. Provide advanced technical support for equipment in the field. Coordinate new product field trials and document results including any opportunities for product enhancement. Collate field data and evidence for Root Cause Analysis (RCA) activities for major failures and unresolved reliability issues. Engage with key stakeholders to identify opportunities to offer solutions for customer needs. Key Requirements Mechanical Trade. Hydraulic qualifications. Experience in mining manufacturing and engineering or in a similar heavy engineering environment with an emphasis on field applications. Exposure to mining systems and applications. Experience in new product introduction for mining systems or heavy mobile machinery. Working knowledge of mining system planning and operation at a mine site. Intimate knowledge of field engineering problem identification and resolution processes within various aspects of the KMC business. Detailed knowledge of appropriate Australian Standards, Mines Department regulations and Hazardous Area Standards. At Komatsu, the Komatsu Way guides how we work — with integrity, innovation, and collaboration at the core. As a global leader in mining and heavy equipment manufacturing, we’re committed to excellence in everything we do. Join a team that values initiative, continuous improvement, and building strong, purposeful partnerships. Komatsu (Joy Global Australia) is committed to creating a safe, inclusive, and respectful workplace that reflects the diverse communities we serve. We welcome applications from people of all backgrounds and experiences. We are an equal opportunity employer and can provide accommodations throughout the recruitment process upon request. Discover your next opportunity with us at komatsu.jobs Referrals increase your chances of interviewing at Komatsu by 2x Job Details Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Other Industries: Machinery Manufacturing Sign in to set job alerts for “Field Service Representative” roles. #J-18808-Ljbffr