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vor 5 Stunden


Council of the City of Sydney, Österreich Sofitel Vollzeit

Part Time | Front Office All Rounder Sofitel Sydney Wentworth – a luxury 5‑star hotel in Sydney. Company Description Embark on a journey of luxury and excellence with Sydney’s iconic first international 5‑star hotel. Sofitel Sydney Wentworth offers an unforgettable luxury escape, blending classic European style with French‑inspired cuisine, modern meeting spaces and the executive Club lounge, Club Millesime. Why Sofitel Sydney Wentworth? Ideally situated in the heart of central Sydney’s business and shopping districts, conveniently located near all public transport routes (trains, buses, ferries and light rail). Industry benefits worldwide on parking, accommodation, dining and lifestyle services from Day 1. Enhanced parental leave programme and progressive leave policies. Job Description Deliver exceptional service from check‑in to check‑out, responding to guest requests promptly, courteously and professionally. Manage guest accounts accurately using Opera PMS – including billing, cashiering and reservations – with strong attention to detail. Act as the communication hub between guests and hotel departments, handling calls, messages and wake‑up requests efficiently and in line with brand standards. Support daily front desk operations: VIP arrivals, group check‑ins, system downtimes and shift handovers, ensuring all procedures are followed. Promote hotel services and amenities through confident upselling and sound product knowledge to enhance the guest experience and drive revenue. Contribute to guest satisfaction goals, including TrustYou initiatives, and assist with ad‑hoc tasks as directed by the Front Desk leadership team. Qualifications Previous Front Office or Guest Services experience in a hotel or hospitality environment is desirable, but not essential. Proficiency in Opera PMS or similar property management systems, with a strong grasp of check‑in/out, reservations and cashiering functions. Excellent verbal and written communication skills, with the ability to interact professionally with guests and internal teams. Strong attention to detail and accuracy in managing guest accounts, billing and administrative tasks. Experience with upselling or promoting services, ideally in a customer‑facing or sales‑oriented role. Knowledge of hotel operations, including VIP handling, group check‑ins and business centre services. Ability to multitask and stay calm under pressure, especially during peak periods or when handling guest complaints. Understanding of front‑office procedures and policies, including manual procedures during system outages. Flexibility to work rotating shifts, including weekends, evenings and public holidays as required. Additional Information Joining our team will unlock generous local, national and international industry benefits on accommodation, dining, travel, wellbeing and more from Day 1. You will thrive in a fast‑paced, collaborative work environment and be part of the hotel’s future success. We offer discounted city parking, complimentary dry cleaning, progressive leave policies (including 10 weeks parental leave) and unlimited development opportunities as you learn from industry experts with Accor. If this sounds like the right opportunity for you, we look forward to receiving your application and learning more about you. Additional Job Details Seniority level: Entry level Employment type: Full‑time Job function: Other Industry: Hospitality #J-18808-Ljbffr


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