Field Service Coordinator
vor 3 Wochen
Job Description Summary As a Field Service Coordinator at GE HealthCare you will be responsible for coordinating, planning, and scheduling maintenance activities of GE HealthCare’s extensive range of medical equipment. You will work closely with internal partners and customers to ensure effective maintenance strategies are implemented and proactively manage changes to the work schedule in accordance with customer demands, priority levels, and capacity changes. You will work collaboratively as part of an experienced team and proactively contribute to continuous improvement initiatives. Success will be achieved by applying a consultative, problem‑solving, customer‑focused approach. About The Role Extract and analyze data from multiple systems to develop asset maintenance schedules and plans that align with technical specifications, customer expectations, and contractual commitments. Proactively communicate with customers before and after scheduled tasks to confirm availability of assets for servicing and to ensure satisfaction with work performed by GEHC Field Engineers. Work with FMI, QA, training, and project teams to ensure requests for FE support are planned and scheduled consistently and are always visible in the FE schedule. Liaise with field leaders and engineers to maximize utilisation and minimise site visits. Collaborate with Service Delivery Managers to identify and coordinate data cleansing opportunities and process improvement initiatives. Manage Field Engineer calendars to plan all scheduled tasks (PM, FMI, non‑urgent CR). Qualifications and Experience High proficiency in service CRM and asset maintenance planning and scheduling tools. Knowledge of Salesforce and ServiceMax desirable but not essential. Experience working within a complex, high‑volume, fast‑paced customer service environment. Proficiency with Microsoft applications such as Excel and Word. Proven ability to resolve issues, conflicts, and competing priorities in high‑pressure situations. Experience with data analysis and reporting. Calm, analytical approach to problem‑solving and effective communication. Strong self‑management and prioritization skills. Willingness to be flexible and adapt to changing work environments (shift rotations may be required). Thrives in a fast‑paced, dynamic business environment. Equal Opportunity Statement GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. Women and Indigenous candidates are strongly encouraged to apply. Candidates must be prepared to undergo a background check, including a police check. All GE HealthCare employees are required to be fully vaccinated for Covid‑19. Benefits Flexible working options, including working from home and flexible hours. Competitive salary. 5 weeks leave (ask about “take 5”). Generous leave & family policies. Extensive professional development. Comprehensive Employee Assistance Program offering counselling services for you and your family. #J-18808-Ljbffr
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Field Service Coordinator
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