Account Manager/Insurance Broker

Account Manager/Insurance Broker, Gardian Insurance If you are looking for an opportunity to join a dynamic business and work within a unique selection of services under one corporate brand, then this could be your next move. In keeping with our values and commitment to exceptional customer service, we are seeking an integral member to fill this full‑time position of ‘Account Manager/Insurance Broker’ in our Mackay office. You will be tasked with looking after our treasured existing customers along with seeking new clients to grow our book of business. Build and maintain trusted client relationships by delivering tailored insurance solutions across a diverse portfolio. Collaborate with leading underwriters to source competitive terms and negotiate the best outcomes for clients. Manage end‑to‑end insurance processes including quoting, policy placement, renewals, and claims support. Our New Account Manager/Insurance Broker will have the following skills and attributes: A genuine interest in people Min. 3 yrs experience in Commercial Insurance Broking (or underwriting/relationship management) Tier 1 Qualification (Preferred but not Essential) A team mindset and a collaborative approach to work Demonstrated experience in broking software Track record of delivering new/and or expanded business sales growth Excellent interpersonal skills and ability to build relationships with external and internal stakeholders Why Gardian? At Gardian, we believe in supporting our people to succeed, both professionally and personally. You’ll join a friendly, down‑to‑earth team that values integrity, collaboration, and genuine care for our clients and community. If you’re ready to grow your career with a locally respected brokerage that offers mentorship, flexibility, and real progression opportunities, we’d love to hear from you. Not from around here? Mackay could be exactly what you’re looking for. As an Account Manager/Insurance Broker, you'll find a strong local economy driven by mining, agriculture, and small business, offering consistent demand and meaningful client relationships in a community‑focused environment. But it’s not just about the work. Mackay offers an incredibly affordable lifestyle, with the median house price significantly lower than in major cities—giving you the opportunity to own your own home without compromising on space or quality of life. Say goodbye to long commutes and hello to more time spent enjoying the things that matter. Surrounded by stunning beaches, the rainforest hinterland, and the gateway to the Whitsundays, Mackay combines coastal charm with modern amenities. With great schools, healthcare, and a welcoming local community, it's the ideal place to build both your career and your future. About The Organisation Est. in 2000, husband and wife team Denise and Peter Phillips (Dec), launched their Mortgage Choice franchise and 25 years later, The Gardian Group now consists of a few Phillips brothers; Luke heading up Gardian Insurance, Ben – Gardian Finance & Financial Planning and another Ben (not a brother) Kerrisk in Gardian Real Estate. We pride ourselves on living our values by being the leaders in our respective fields, enjoying our working journey whilst supporting not only one another, but also our Mackay Regional community. Our Gardian Family Fun Day's raising much needed funds for the Mackay Hospital Foundation as well as monthly contributions – and as a group we also donated quarterly to the Mackay Community Foundation. Yet none of this would be possible without our amazing team. People like Zac, who started as a junior four years ago and is now an Account Manager, managing his own portfolio and team and is studying towards his Diploma. It’s people like Zac who have driven our metamorphosis and we support them with workplace innovations. For instance, every new hire is assigned a buddy to help them in their first few months. We have split our workforce into small agile teams, with their own names, goals, and plans to give people a clearer vision and focus. With our vision to be the ‘small giants’ in the Mackay regional community, our long‑term goal is to continue growing by at least 15% each year. Your application will include the following questions: Which of the following statements best describes your right to work in Australia? How many years' experience do you have as an Insurance Account Manager? Do you have experience in a role which requires relationship management experience? How many years of insurance broking experience do you have? Do you have customer service experience? #J-18808-Ljbffr