Casual Guest Experience Officer
Vor 7 Tagen
Casual Guest Experience Officer (Reservations) Taronga Western Plains Zoo Position located at Dubbo’s Iconic – Western Plains Zoo Casual position TCSA Wages Employee Award, GEO $ per hour Mon to Fri(plusweekend and public holiday penalties where applicable) Taronga Western Plains Zoo are seeking bubbly and vibrant casual Guest Experience Officers to join our Accommodation team. This role will support our reservations team for Taronga’s Iconic accommodation –Zoofari About the Role Working as a Guest Experience Officer within the Reservations Team, your focus will be all things accommodation bookings and enquiries, while promoting Taronga’s broad range of experiences. Taronga prides itself on guest experience We are seeking motivated individuals to deliver that top notch Taronga customer service to our zoo guests staying at our world class Accommodation ‘Zoofari’. Your Day to Day Shifts work on a 7-day rotating roster including; Some weekends, public holidays, and?school holiday periods, therefore mixed availability is necessary. Shift times flexible, generally?be between 8am–5pm. This role is diverse and exciting With face-to-face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile. Key Accountabilities Use the hotel systems to process and input all reservations types in an accurate and efficient manner Maintain a positive selling approach to maximise yield in both occupancy and rates. Respond to guest calls according to hotel policy and ensuring an outstanding guest experience Ensure arrivals list is accurate & checked on a daily basis, and that accurate data is recorded for all reservations. Comply with Taronga’s Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained. Comply with and report any Work, Health and Safety incidents in line with Taronga’s Work, Health and Safety Charter. Essential Requirements Hold a current NSW Driver's License or ability to have existing license formally recognised. Maintain a current Working with Children Check at your own expense. Current Applied FIrst Aid Qualification (or willingness to obtain) - highly desirable Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application. Target Questions What does exceptional guest service mean to you? and how would you ensure that you deliver a high level of guest service to our guest each day. Tell us about a time you had to solve a customer service complaint, what was the situation and how did you resolve it. Applications Close 11 : 59PM Sunday 25 February 2024 #J-18808-Ljbffr
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Casual Guest Experience
Vor 7 Tagen
Dubbo, Österreich Taronga Conservation Society Australia VollzeitA leading conservation organization located at the iconic Western Plains Zoo in Dubbo is seeking a casual Guest Experience Officer. This dynamic role focuses on accommodation bookings and inquiries while delivering exceptional customer service. Applicants should possess strong communication skills, a current NSW Driver's License, and ideally, a First Aid...
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Guest Experience Lead — Zoo Hospitality
Vor 7 Tagen
Dubbo, Österreich Taronga Conservation Society Australia VollzeitA renowned wildlife conservation organization based in Dubbo is seeking a Casual Guest Experience Coordinator. This exciting role involves overseeing guest services operations, ensuring exceptional customer experiences, and leading a vibrant team. Candidates should demonstrate strong customer service skills and leadership qualities. The position requires...
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Guest Experience Coordinator
vor 1 Woche
Dubbo, Österreich Taronga Conservation Society Australia VollzeitCasual Guest Experience Coordinator Taronga Western Plains Zoo Based at Dubbo’s Iconic Taronga Western Plains Zoo! Causal positions available! TCSA Wages Employees Award, GEC $ Monday to Friday + additional weekend penalties This isatruly uniquerole, whereyou’llbeworkingat the zoo’s multi award winning Unique accommodationinside the zoo...
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Dubbo, Österreich Taronga Conservation Society Australia VollzeitA renowned wildlife conservation organization in Dubbo is looking for a Casual Guest Experience Coordinator. This role includes overseeing guest services operations, ensuring exceptional customer experiences, and leading a vibrant team. Candidates should possess strong customer service skills and leadership qualities. The position offers a rotating 5-day...
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Wildlife Guest Experience Lead
Vor 5 Tagen
Dubbo, Österreich Taronga.org.au VollzeitA premiere wildlife conservation organization in Dubbo is seeking a Guest Experience Operations Coordinator to lead a high-performing team dedicated to exceptional visitor service. This role involves enhancing guest experiences across multiple functions including ticketing, retail, and hire services while ensuring operational excellence and compliance. The...
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Casual Motel Receptionist — Flexible Hours
Vor 3 Tagen
Dubbo, Österreich Cattlemans Country Motor Inn VollzeitA family-owned motel located in Dubbo, NSW is seeking a friendly and customer-focused Motel Receptionist. This casual role offers flexible hours ideal for students or those seeking experience in hospitality. Responsibilities include greeting guests, handling bookings, providing local information, and maintaining a clean environment. Ideal candidates will...
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Guest Experience Operations Coordinator
Vor 5 Tagen
Dubbo, Österreich Taronga.org.au VollzeitRole: Guest Experience Operations Coordinator - TWPZ Lead Guest Experiences in a world-class wildlife setting Make an impact beyond customer service Join a passionate team Taronga Western Plains Zoo in Dubbo is seeking an experienced and motivated Guest Experience Operations Coordinator to join our Guest Experiences team! Are you passionate about creating...
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Wildlife Guest Experience Operations Lead
vor 1 Woche
Dubbo, Österreich Taronga Conservation Society Australia VollzeitA leading conservation organization in Dubbo is seeking a passionate Guest Experience Operations Coordinator to lead the Guest Experience team. This role involves ensuring exceptional service across ticketing, retail, and hire services while fostering guest experiences that inspire conservation. The ideal candidate will have proven leadership in customer...
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Guest Experience Operations Coordinator
vor 1 Woche
Dubbo, Österreich Taronga Conservation Society Australia VollzeitOverview Lead Guest Experiences in a world‑class wildlife setting Make an impact beyond customer service Join a passionate team Taronga Western Plains Zoo in Dubbo is seeking an experienced and motivated Guest Experience Operations Coordinator to join our Guest Experiences team! Are you passionate about creating unforgettable visitor experiences and...
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Guest Experience Operations Coordinator
Vor 3 Tagen
Dubbo, Österreich Taronga Zoo VollzeitGuest Experience Operations Coordinator - TWPZ At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and...
