Guest Experience Coordinator
vor 1 Woche
Casual Guest Experience Coordinator Taronga Western Plains Zoo Based at Dubbo’s Iconic Taronga Western Plains Zoo Causal positions available TCSA Wages Employees Award, GEC $ Monday to Friday + additional weekend penalties This isatruly uniquerole, whereyou’llbeworkingat the zoo’s multi award winning Unique accommodationinside the zoo groundsamongstTaronga’sfull array of zoo animalsYouwillprovide“world class” customer service across all visitorAccommodationoperations andprograms About the Role… AstheGuest Experience Coordinator (GEC), you willbe responsible forworking alongside a driven and vibrant team–You’llbe the face ofDubbo Western Plains Zoo Your Day to Day… Shifts work on a5-day rotating rosterthatincludes;weekends, public holidays, evenings and?school holiday periods, therefore mixed availability is necessary. Shift times aregenerally7amtill 3pm,2pm till 10pm. AsGECyouwill bebased at the Zoofari lodgeworking acrossall accommodationlocations within the zoowith responsibilitiesincluding : Oversee Guest Services operations toleaddeliveryofexceptional transformational guestexperiences Partner with internal stakeholders to guarantee unparalleled food and Beverage service offerings Partner with internal stakeholders to guarantee high quality Customer serviceswithinthe Zoo Lead and cultivate the team with an emphasis on surpassing expectations. Drive a culture of high performance, engagement, growth. This role is diverse and excitingWith face-to-face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile. Key Accountabilities… Comply withTaronga’sCustomer Service Charter and suggest initiatives for further improvement to ensure industry leading standards aremaintained. Leadateam of Guest Experience Officers andhospitality staff, to deliver high quality customer service experiencesin order toprovideexcellent guest experience and promote repeat visitation. Work effectively as a member of a high performing team, toassistTaronga in its achievement of strategic outcomes. Comply withand suggest sustainability practices in the workplace to help achieveTaronga’ssustainability targets and reduce environmental impact. Comply withand report any Work,Healthand Safety incidents in line withTaronga’sWork,Healthand Safety Charter. Benefits… Our employees enjoy generous employment conditions including : Complimentary family and friendspassesto bothTaronga’szoos in Dubbo and Sydney A wide range of discounts on ouraward winningaccommodation Discounted food and beverage purchases across bothTaronga’sDubbo and Sydney Zoo’s Fitness Passport We Value Diversity… Taronga is an equal opportunity employer, where we recognise the diversity of our workforce and community – be iton the basis ofgender, age, culture, religion,languageor personal circumstances. Taronga is also committed to building on the perspectives, experience,knowledgeand skills that this diversity brings to ourorganization. Pleasesubmityour resume and a cover letter of one page.??Youare also required tocomplete the twotarget questions as part of your application.? Explain the importance of customer service when you are at work. Please use an example of a time you wentabove and beyondfor a customer. Anorganisationlike Taronga prides itself on world class guest experience... if you had the opportunity, name one thing you would make compulsory in your team and one thing you would ban from your team? ApplicationsClose : 11 : 59pm Sunday 25th February 2024 #J-18808-Ljbffr
-
Guest Experience Operations Coordinator
Vor 5 Tagen
Dubbo, Österreich Taronga.org.au VollzeitRole: Guest Experience Operations Coordinator - TWPZ Lead Guest Experiences in a world-class wildlife setting Make an impact beyond customer service Join a passionate team Taronga Western Plains Zoo in Dubbo is seeking an experienced and motivated Guest Experience Operations Coordinator to join our Guest Experiences team! Are you passionate about creating...
-
Guest Experience Operations Coordinator
Vor 3 Tagen
Dubbo, Österreich Taronga Zoo VollzeitGuest Experience Operations Coordinator - TWPZ At Taronga Zoo in Sydney and Taronga Western Plains Zoo in Dubbo, we lead conservation efforts in the field and participate in regional and global conservation breeding programs to establish insurance populations for species threatened in the wild. We also operate two wildlife hospitals that treat and...
-
Guest Experience Operations Coordinator
vor 1 Woche
Dubbo, Österreich Taronga Conservation Society Australia VollzeitOverview Lead Guest Experiences in a world‑class wildlife setting Make an impact beyond customer service Join a passionate team Taronga Western Plains Zoo in Dubbo is seeking an experienced and motivated Guest Experience Operations Coordinator to join our Guest Experiences team! Are you passionate about creating unforgettable visitor experiences and...
-
Wildlife Guest Experience Lead
Vor 5 Tagen
Dubbo, Österreich Taronga.org.au VollzeitA premiere wildlife conservation organization in Dubbo is seeking a Guest Experience Operations Coordinator to lead a high-performing team dedicated to exceptional visitor service. This role involves enhancing guest experiences across multiple functions including ticketing, retail, and hire services while ensuring operational excellence and compliance. The...
-
Wildlife Guest Experience Operations Lead
vor 1 Woche
Dubbo, Österreich Taronga Conservation Society Australia VollzeitA leading conservation organization in Dubbo is seeking a passionate Guest Experience Operations Coordinator to lead the Guest Experience team. This role involves ensuring exceptional service across ticketing, retail, and hire services while fostering guest experiences that inspire conservation. The ideal candidate will have proven leadership in customer...
-
Guest Experience Lead — Zoo Hospitality
Vor 7 Tagen
Dubbo, Österreich Taronga Conservation Society Australia VollzeitA renowned wildlife conservation organization based in Dubbo is seeking a Casual Guest Experience Coordinator. This exciting role involves overseeing guest services operations, ensuring exceptional customer experiences, and leading a vibrant team. Candidates should demonstrate strong customer service skills and leadership qualities. The position requires...
-
Dubbo, Österreich Taronga Conservation Society Australia VollzeitA renowned wildlife conservation organization in Dubbo is looking for a Casual Guest Experience Coordinator. This role includes overseeing guest services operations, ensuring exceptional customer experiences, and leading a vibrant team. Candidates should possess strong customer service skills and leadership qualities. The position offers a rotating 5-day...
-
Guest Experience Lead – Wildlife
Vor 3 Tagen
Dubbo, Österreich Taronga Zoo VollzeitA renowned wildlife conservation organization in Dubbo is seeking a passionate Guest Experience Operations Coordinator. In this role, you will lead a high-performing team to deliver exceptional visitor experiences in a dynamic environment. Responsibilities include driving retail performance and ensuring smooth daily operations. Ideal candidates will possess...
-
Casual Guest Experience Officer
Vor 7 Tagen
Dubbo, Österreich Taronga Conservation Society Australia VollzeitCasual Guest Experience Officer (Reservations) Taronga Western Plains Zoo Position located at Dubbo’s Iconic – Western Plains Zoo! Casual position TCSA Wages Employee Award, GEO $ per hour Mon to Fri(plusweekend and public holiday penalties where applicable) Taronga Western Plains Zoo are seeking bubbly and vibrant casual Guest Experience Officers to...
-
Casual Guest Experience
Vor 7 Tagen
Dubbo, Österreich Taronga Conservation Society Australia VollzeitA leading conservation organization located at the iconic Western Plains Zoo in Dubbo is seeking a casual Guest Experience Officer. This dynamic role focuses on accommodation bookings and inquiries while delivering exceptional customer service. Applicants should possess strong communication skills, a current NSW Driver's License, and ideally, a First Aid...
