Housing Manager

Housing Manager - Orange - Part time 3 days a week, permanent role - hybrid work model About Uniting At Uniting, we believe in taking real steps to make the world a better place. We work to inspire people, enliven communities, and confront injustice. We are imaginative, respectful, compassionate and bold. Role Purpose Are you a tenancy management expert looking for a pivotal role? Uniting NSW.ACT is seeking a dedicated Housing Manager to join our team. Your role will involve managing a diverse portfolio of rental villages and overseeing the smooth operation of allocated villages. Key Responsibilities Manage tenant queries, concerns, complaints, and appeals, ensuring effective and timely resolution. Represent Uniting at the NSW Civil and Administrative Tribunal (NCAT) as required. Conduct regular property inspections of villages and individual dwellings. Refer tenants to appropriate support services, including other Uniting programmes. Monitor and manage tenancy budgets and financial targets, including rental income, arrears, vacancies, and recharges. Maintain accurate tenant records using the CRM system or other designated platforms. Ensure compliance with the Retirement Villages Act across allocated sites, liaising with internal stakeholders as necessary. Work collaboratively with the Asset Management team to ensure timely maintenance and property compliance. Develop and maintain productive relationships with external Real Estate Agents and oversee their performance. Monitor and support tenants with higher or more complex needs. Support vacancy management, refurbishment coordination, and the re‑letting of properties. Work with the Social and Affordable Housing Fund (SAHF) team to meet specific contractual obligations. Conduct property viewings and sign‑up new tenants when required. Qualifications and Experience Minimum 2 years’ experience in housing or property management, ideally in Retirement Living or Social and Affordable Housing. Proven ability to manage tenancies and provide outstanding customer service to residents. Strong understanding of residential tenancy legislation, property compliance, and asset maintenance. Skilled in managing budgets, arrears, and financial targets. Excellent written and verbal communication skills with a high level of organisation and attention to detail. Confident in navigating complex organisations and building strong working relationships. Flexible and adaptable, with the ability to manage competing priorities and deadlines. Proficiency in using CRM or similar tenant management systems. Even better if you have Demonstrated experience supporting Retirement Living services. A commercial mindset and a proactive approach to continuous improvement. What We Offer You A rewarding career with a leading human services organisation. Up to $18,550 NFP salary packaging available. Access to our U rewards program with exclusive discounts. Flexible work hours for work‑life balance. Affordable access to Fitness Passport— discounted gym memberships to support your best life. A supportive and inclusive and collaborative work environment. Opportunities for professional growth. Purchase of additional leave. How to apply Submit your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt. For all questions, please don't hesitate to contact Fabio Ioviero via email at ********@uniting.org. When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose‑led team of people who are really making a difference to the world around them. Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice. We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability. We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self‑determining. Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are. #J-18808-Ljbffr