Client Services Manager | Full time | Melbourne

Client Services Manager | Full time | Melbourne Posted 5 days ago Base pay range: A$90,000.00/yr - A$95,000.00/yr The Client Services Manager is responsible for the day‑to‑day running and overall management of the Marsh McLennan Companies (MMC) Melbourne client floor, catering operations, and the Sodexo team. The key objective is to achieve optimum results in relation to service delivery, vision and leadership, client relations, financial management and returns to MMC and Sodexo. Scope of Delivery Coordination of the function and special event catering with approved third‑party operators Client floor management including concierge, reception, wait staff and catering operations Reception coverage Configuration and operation of EMS (Event Management System), Zoom systems and processes Liaison with meeting organisers/hosts on internal and client functions Personnel management of the Facilities Administration and National Switchboard operator roles Client Relations Establishes and sustains a productive relationship with key client contacts Represents Sodexo as a professional, responsive, and committed partner to the success and continuous improvement of the contract Is available to the client to discuss in an open and collaborative manner any issues and takes ownership over ensuring solutions are promptly actioned Communicates effectively with clients to foster an environment of trust and in a manner which promotes understanding of effective work outcomes Financial Management Ensures that the account is managed effectively and within agreed budgetary guidelines Follows company procedures in preparing weekly and monthly operating reports Ensures reports are completed accurately and in a timely manner Monitors food and labour costs and implements strategies to reduce any areas requiring attention Scrutinises costs of external contractors on behalf of client to ensure the client is receiving the most cost‑effective arrangement Administration Implements and ensures adherence to Sodexo compliance standards covering work health & safety, occupational hygiene (food and personal hygiene), responsible service of alcohol, equal opportunity and affirmative action, employee relations Sales orders, procurement, goods receipting and stocktakes Monthly financial reporting Establishes efficient procedures for maintaining employee records and processes information promptly Maintains an orderly system for maintaining administration associated with management of the contract Prepares weekly staff roster and coordinates additional casual staffing requirements Human Resource Management Implements strategies to build and maintain a dedicated, positive team environment Leads by example and conducts oneself in an exemplary manner Communicates business objectives and provides direction to the team and individuals Coordinates training requirements in conjunction with corporate training department Recruits and inducts staff effectively into the site Follows company procedures when handling employee grievances or undertaking disciplinary action Maintains a positive industrial relations environment encouraging liaison directly with management on all personal/work related matters Nurtures career development of employees through regular performance management, continuous coaching and nomination to training courses Operational Management Disseminates relevant information to employees, suppliers and client contacts Delivers through effective use of human, physical and financial resources, high quality service and product in line with set objectives Develops and implements standards of service to achieve maximum outcomes Inspires and leads the quality of food and service Team Supervision Supervises all Sodexo personnel and casual relief staff, including wait staff, receptionists, concierge, facilities administrator and national switchboard operator Seniority Level Not Applicable Employment Type Full‑time Job Function Customer Service Industries Software Development and IT Services and IT Consulting #J-18808-Ljbffr