ServiceNow Support Technical Consultant

ServiceNow Support Technical Consultant - Syd/Melb/Bris As a Technical Support Consultant, you will play a pivotal role in providing expert support and consultancy services for ServiceNow. You will provide exceptional support to our customers, focusing on resolving incident tickets efficiently and effectively to ensure smooth operation and optimal performance of their systems. Beyond reactive support, the role emphasizes a proactive approach to customer engagement where you will work closely with clients to identify opportunities for improvements and efficiencies, helping them to enhance their systems and processes. Building strong partnerships with our customers, you will assist them in achieving their overarching long-term strategies and business objectives. Suitable candidates must hold Australian Citizenship. Key Responsibilities Incident Resolution: Provide expert-level support to resolve issues related to business systems, ensuring timely and effective solutions. Proactive Improvements: Collaborate with clients to identify areas for improvement and implement proactive measures to enhance system performance and efficiency. Strategic Partnership: Work with customers to understand their long-term goals and assist them in developing and executing strategies that leverage their applications capabilities. Technical Expertise: Utilize deep technical knowledge to support the design, development, and implementation of solutions. Customer Engagement: Build and maintain strong relationships with clients, acting as a trusted advisor. Continuous Improvement: Stay current with the latest developments in ServiceNow, continuously seeking opportunities to enhance your skills and knowledge. Be part of a specialised product focus group, with opportunities to work alongside DXC Microsoft/SAP/Oracle/Salesforce delivery teams and leveraging DXC Global ServiceNow business groups. Chance to work for some of Australia’s largest ServiceNow clients on projects which leverage ITOM, ITSM, ITBM, HRSD, GRC, SecOps, integrations, custom applications, and other ServiceNow applications and ISV solutions. Qualifications and Skills 6+ years of experience in ServiceNow and of delivering robust, best-practice based ServiceNow implementations. Experienced writing ServiceNow server-side scripting (Business Rules, Script Includes etc). Solid skills/experience working with Development APIs. Expertise in ServiceNow automation integrations through ServiceNow Orchestration and Web Services. Strong stakeholder management experience and a demonstrated ability to influence and consult (discussing pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems. Strong ability to provide well-conceived, clearly articulated, pragmatic and minimal technical debt solutions and recommendations to complex business problems and communicating these to non-technical audiences. Ability to deliver effectively and efficiently by working autonomously as well as within a team. ServiceNow base certifications plus a minimum of two full learning path certifications in ITSM & ITOM/ITAM and or certifications in ITSM/GRC/HRSD. Strong written and verbal communication skills. Ability to run design workshops, conduct training and communicate with customer C-level stakeholders. Work in agile/scrum development process. Proven experience in handling complex foundation data source integrations like Entra ID, Workday, SAP as well as BAU integrations like LDAP, email, e-bonding between different systems. Proven experience in capturing requirements, streamlining complex business/IT processes and help manage/deploy ServiceNow capabilities using agile methodologies. Seniority Level Mid-Senior level Employment Type Full-time Job Function Consulting Industries IT Services and IT Consulting #J-18808-Ljbffr