Quality Assurance Coordinator, Queensland Police Service

vor 7 Stunden


City of Brisbane, Österreich Queensland Police Service Vollzeit

Quality Assurance Coordinator, Queensland Police Service Lead a high‑performing Quality Assurance team and shape the future of service delivery at Policelink, where you'll be part of a 24/7 contact centre supporting the Queensland Police Service and making a real impact on community safety. The Quality Assurance Coordinator role presents an excellent opportunity for an experienced leader to guide and strengthen the Policelink Quality Assurance function. You will be responsible for leading a high‑performing team, overseeing quality frameworks, and driving continuous improvement initiatives that align with organisational objectives. Refer to role description for more information. Your key accountabilities Provide leadership, supervision and direction to the quality assurance work unit, managing team HR functions, staff development, performance management, training, resourcing & workload to ensure a high‑performing team. Lead and coordinate the development, implementation, maintenance & review of the Policelink Quality Assurance procedures and process improvements, ensuring alignment with best practices and operational goals. Develop and review policies & procedures related to performance standards for Policelink and implement corrective & preventative actions to support quality service delivery & enhance operational efficiency. Coordinate and perform quality management and compliance audits across Policelink channels, monitoring adherence to standards and providing actionable recommendations for improvement. Provide quality advice & recommendations in the analysis, development & evaluation of Policelink policy and procedures to drive continuous improvement and ensure alignment with organisational objectives. Prepare & present detailed submissions & reports for senior management, providing expertise on the operations of Policelink Quality Assurance and strategic recommendations for service enhancement. Liaise, consult & negotiate with internal clients & external agencies, fostering productive networks & partnerships to ensure the maintenance of high‑quality systems & processes that optimise service delivery. Resolve complex & urgent matters as an escalation point, assessing the situation and determining appropriate remedial actions to mitigate risks & maintain service quality. Applications remain open for 12 months. #J-18808-Ljbffr



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