Senior Manager, Solution Consulting Platform AI

Senior Manager, Solution Consulting Platform AI & Data (Sydney or Melbourne based) It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description The Senior Manager, Solution Consulting Platform AI & Data leads the AI pre‑sales operating model, overseeing a multi‑disciplinary team of AI Architects and AI Engineers responsible for designing and delivering customer‑ready POCs, accelerators, and technical assets that drive revenue and adoption of Now Assist, AI Agents, App Engine, Workflow Data Fabric, and RaptorDB. What you get to do in this role: Build, lead, and scale the AI Foundry team (Architects + Engineers) to deliver high‑quality, high‑velocity POCs across the Platform, AI and Data portfolio. Operationalise our POC‑led AI pre‑sales motion, defining processes, intake mechanisms, prioritisation criteria, and delivery standards for the region. Oversee the design and execution of technical POCs, ensuring architectural quality, feasibility, and alignment with customers’ AI and data landscapes. Mentor and grow AI Architects and Engineers, maturing both pre‑sales skills and hands‑on technical capability. Partner with sales leadership to shape and back large Platform + AI programs with strong architectural guidance. Champion innovation by identifying emerging AI patterns and bringing them into repeatable pre‑sales motions. Qualifications Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry. 10+ years in technical pre‑sales, solution architecture, workflow automation, or enterprise platform leadership. Proven leadership of high‑performing technical teams within complex enterprise environments. Deep understanding of AI/ML fundamentals (LLMs, agentic automation, vector search, governance, data pipelines). Demonstrated experience with ServiceNow Platform: Now Assist, AI Agents, App Engine, IntegrationHub, Workflow Data Fabric, RaptorDB. Strong executive communication skills, ability to influence senior stakeholders, and credibility in C-level conversations. Experience operating in ambiguous, high‑growth environments with the ability to build net-new processes and operating models. CSA and CAD required; advanced certs (CTA, CMA, AI‑related certifications) preferred. Success Measures Influence on strategic AI pursuits and technical win rate. POC/POV effectiveness and efficiency in close rates. Reusability and scalability of delivered architectures. Effective scaling of the AI Foundry team and uplift in team capability. Now Assist adoption rates across region. We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third‑party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact **************@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. #J-18808-Ljbffr