Senior Platform Engineer

About QSIC QSIC is reinventing in-store audio. We use Audio, Intelligence (AI) and Creativity to redefine the value of in-store audio and drive growth for retailers and brands. Our story began in Australia over a decade ago with a love for music and a simple purpose: to create value that others can’t see. We sought to bring that to life through exceptional audio experiences, so we built the leading intelligent in‑store audio platform for retailers and brands. At QSIC, in‑store audio has never been just “background noise.” Audio has the power to change the atmosphere, spark emotion and shift the atmosphere. When it’s seamlessly woven into an in‑store experience, it doesn’t just play – it connects. It engages shoppers without distracting them, influences decisions where it matters most, and elevates the entire shopping journey. Today, QSIC technology powers thousands of stores across three continents, reaching over 100 million shoppers each month. About the role QSIC is looking for a Senior Platform Engineer to work with our Engineering, Product and Operations teams to manage our distributed fleet of tens of thousands of media players and smart speakers installed across APAC, North America and globally. This is a fulltime, remote role for someone located in the Pacific or Mountain timezones in the US (or who is willing to work the hours of one of these timezones), who will collaborate closely with our Engineering team distributed along the east coast of Australia. Typical week Collaborating with our Platform and Engineering teams to improve the build and deployment process for the software released to our fleet of RaspberryPi‑based media players. Working with our Operations team to investigate network issues impacting our fleet, and addressing them with our customer’s Network Engineers. Building tools in Bash and Golang to help us quickly and efficiently manage the fleet. Depending on your skills, you may also contribute to the software on our devices, or our API. Refining our observability pipelines to ensure that monitors and dashboards correctly and efficiently support our teams and alert us to issues. Investigating hardware and software issues across different customers, building tools to identify and remedy them at scale, and feeding others into our Product and Engineering roadmap for future development. Helping to refine Ops and Engineering processes and communication. What You’ll Do Collaborate closely with Engineering, Product and Operations teams to support and improve the management of our device and smart speaker fleet installed on client networks. Support our Operations team with deep technical troubleshooting and expertise, collaborating with customer IT/Network stakeholders as required. Investigate and collaborate on technical & configuration issues on customer networks such as firewall configurations, routing and DNS. Contribute to the design and implementation of fleet management tools used to build and deploy our software across our fleet, including observability and alerting tools. Be a subject matter expert to help design systems which deliver a high quality in‑store experience, while allowing engineers to work in a fast, safe environment. Participate in discussions with QSIC teams to ensure that our entire product is designed to take into account the complexity of the in‑store environment when managing a fleet of distributed devices at scale. Stay updated on industry trends, market dynamics, and best practices in engineering. Continuously seek opportunities for team process improvement and innovation. About You Experience You must have: Experience in Software Engineering, Network Engineering, DevOps or System Administration. Experience working with IOT devices. Worked in or alongside Operations, DevOps, or Technical Support teams. Experience in software development, such as web or mobile application development, as distinct from infrastructure scripting or automation. Technical fluency in: Linux fundamentals, including managing services and using key command line tools. TCP/IP Networking fundamentals, including familiarity with hardware and configuration, and what to expect from enterprise networks. Command line diagnostics and low level system and networking tools such as tcpdump and arp. Basic shell scripting with Bash or similar. Golang and/or Python. Managing CI/CD pipelines, ideally with Buildkite and/or Github Actions. Familiarity with AWS, in particular services such as S3, Route53, and Cloudfront. Experience with observability and monitoring tools - we use Datadog, but you may be familiar with another similar tool. Experience with Infrastructure‑as‑Code tools - we use Terraform, but you may be familiar with something similar. Experience collaborating with cross‑functional teams and enterprise customers. Demonstrated ability to work with technical and non‑technical stakeholders to translate and build alignment. A high level of autonomy and self‑reliance, able to manage multiple streams of work. Experience working effectively with stakeholders in a remote‑first organisation that crosses timezones and cultures. Bonus points if you: Have experience with system administration or network engineering roles. You may have a networking vendor certification or similar (CCNA/CCNP, AWS, etc). Have worked on physical hardware deployed on‑prem or within data centres. Have worked on technical account management teams, such as Solutions, Technical Sales, or similar teams. Have worked on high‑throughput or complex data applications such as video or voice. Have worked on hardware projects, such as electronics or embedded systems. Have a strong interest in music Equal Opportunity At QSIC we recognise there is no such thing as a ‘perfect’ candidate. QSIC is a company where everyone has an opportunity. So however you identify, and whatever background you bring with you, please apply if this role interests you. QSIC is an equal opportunity employer, and we know that a diverse workforce is crucial to our success as a business QSIC takes a market‑based approach to pay, and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job‑related skills, experience, qualifications, work location, and market conditions. The below range (for United States based candidates) may be modified in the future: USD $140k - $230k base salary In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. #J-18808-Ljbffr