Technical Support Officer

vor 2 Wochen

City of Melbourne, Österreich Green Light Vollzeit

Permanent opportunity North shores, Sydney location Immediate Start About the company Green Light is one of Australia's most successful and fastest growing IT services businesses. We offer a wide range of IT services in Security, infrastructure and Systems Integration to a diverse customer base throughout Australia, New Zealand, SE Asia and Europe. About the role Green Light is on the lookout for a Service Technician (ATMs) to provide services with our NSW consulting team. We require people who have excellent communication skills and a passion for helping people with their IT related queries. The role we are hiring for is a mix of technical support for ATM hardware and supporting Field Technicians onsite with technical issues. The Service Technician (ATMs) will be self-motivated and keen learners who has fantastic interpersonal skills to maintain the excellent customer service levels provided onsite to the business. Must have demonstrated experience working unsupervised on customer sites. The main responsibility for the Service Technicians will be to provide repair and support to end users and installing hardware. Training will be provided. Responsibilities Supporting infrastructure and services including Hardware and physical devices Investigate and diagnose and elevate the fault through to the appropriate group for problem resolution Maintenance of physical infrastructure including ATMs & POS machines Assisting with Customer Device and Application Configuration. Working with customers / employees to identify problems and advising on the solution. Must have a car Requirements Demonstrated experience in IT, hardware, mechanical or electrical engineering background Demonstrated highly developed analytical, problem-solving and organisational skills. Have at minimum 2 years full work rights – Australian citizens & Permanent Residents Demonstrated ability to troubleshoot and implement creative solutions. Excellent telephone, client service, interpersonal and communication skills. Understanding of technical concepts and willingness to work in a dynamic and high-volume work environment. How to Apply Click APPLY or contact John – Senior Resource Manager on for a confidential discussion with Green Light Worldwide. #J-*****-Ljbffr #J-18808-Ljbffr

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