Client Services Consultant
vor 3 Wochen
Join to apply for the Client Services Consultant role at Fat Zebra Fat Zebra is a proudly Australian payments technology company on a mission to make online transactions seamless, secure, and scalable. We provide flexible, developer-friendly payment solutions that support over 45,000 businesses of all sizes across Australia from ambitious startups to enterprise-level platforms. We simplify the payments process so that our customers can focus on what matters most: growing their businesses. Our innovative technology and expert support help them confidently navigate the complexity of the payment’s ecosystem. About The Position Fat Zebra’s Client Service Consultant plays a key role in supporting and growing our merchant relationships. Reporting to the Head of Client Services, you’ll act as a trusted partner to our existing merchants helping them get the most out of our platform, resolving technical questions, and working closely with our sales and product teams to meet our merchants’ evolving needs. In addition, this position is a heavily focused relationship building with a technical edge. You’ll support merchant’s post-sale, helping them solve problems and achieve their goals while monitoring account health, engagement, and opportunities to grow revenue. Position Responsibilities Build and maintain strong, trusted relationships with a portfolio of merchants Working within a team roaster with operational hours being 8am -8pm Partner with the sales team to support account expansion opportunities and drive merchant success Troubleshoot technical issues where needed (e.g., platform behaviour, payment flow queries) and collaborate with internal teams for resolution Conduct regular check-ins and account reviews with merchants to ensure satisfaction and identify opportunities for optimisation & Monitor account performance, health metrics to pre -empt issues and maintain merchant engagement Skills & Experience 2–5 years in a customer-facing role such as account management, customer success, or technical support ideally in a fintech, SaaS, or payments environment Strong interpersonal skills with a passion for building lasting customer relationships A solid understanding of technical systems (APIs, payment flows, basic troubleshooting), with the ability to confidently engage in technical discussions without needing to be an engineer Excellent written and verbal communication skills with the ability to translate between business and technical contexts Strong organisational skills with the ability to manage multiple priorities across accounts Exposure to tools like Postman, CRM/ticketing systems (e.g. HelpScout, HubSpot), and reporting dashboards Collaborative mindset and eagerness to work cross-functionally with support, sales, product, and engineering. Essential Information Satisfactory national police check Working arrangements, hybrid with a min of 3 days in office. For a confidential discussion please contact Rose Filippone at Fat Zebra on , alternatively apply to the link below. #J-18808-Ljbffr
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Client Service Consultant
vor 2 Wochen
City of Melbourne, Österreich Macquarie Group VollzeitClient Service Consultant – Macquarie Group Join to apply for the Client Service Consultant role at Macquarie Group Our dynamic Client Service team are the friendly and knowledgeable first point of contact for our clients. They are dedicated to supporting customers of our retail bank predominantly through live chat communication. At Macquarie, our...
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Client Service Consultant
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City of Melbourne, Österreich Resort Systems VollzeitClient Service Consultant – Holiday Concepts | Cremorne (close to Richmond Station) (Full-time & Part-time Opportunities Available) Are you a confident communicator who loves helping people and getting things done? Join a friendly, professional team that values clear communication, teamwork, and initiative — all just a few minutes’ walk from Richmond...
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Client Services Consultant
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City of Melbourne, Österreich Slater and Gordon Lawyers VollzeitSlater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team shares a passion for our clients and cares deeply for them. Our commitment to our people includes genuine work‑life balance, a hybrid work environment that lets staff split time between home and office, and outstanding employee benefits such as...
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Client Services Consultant
vor 2 Wochen
City of Melbourne, Österreich Slater and Gordon Lawyers VollzeitSlater and Gordon Lawyers are a leading personal injury and class actions law firm where every member of our team has a shared passion for our clients: we are people caring for people. Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We...
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Client Service Consultant | Wealth
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Client Service Consultant
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City of Melbourne, Österreich Macquarie Bank Limited VollzeitAdministration & Support, Retail Banking Our dynamic Client Service team are the friendly and knowledgeable first point of contact for our clients. They are dedicated to supporting customers of our retail bank predominantly through live chat communication. At Macquarie, our advantage is bringing together diverse people and empowering them to shape all kinds...
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Client Service Consultant
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Council of the City of Sydney, Österreich A2B Australia Limited VollzeitJoin to apply for the Client Service Consultant role at A2B Australia Limited . About Cabcharge Cabcharge, a division of A2B Australia, has been at the forefront of payment technology innovation for over 40 years. Our cutting‑edge solutions make travel easier by providing passengers and drivers with fast, secure, and cashless payment options. For corporate...
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Client Services Consultant
vor 3 Wochen
City of Melbourne, Österreich Fat Zebra VollzeitFat Zebra is a proudly Australian payments technology company on a mission to make online transactions seamless, secure, and scalable. We provide flexible, developer-friendly payment solutions that support over 45,000 businesses of all sizes across Australia from ambitious startups to enterprise‑level platforms. We simplify the payments process so that our...
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Bilingual Client Service Consultant
vor 3 Wochen
City of Melbourne, Österreich Resort Systems VollzeitA holiday solutions provider in Cremorne is seeking a Client Service Consultant to provide professional customer service via phone and email. Excellent communication skills and a friendly demeanor are crucial. Opportunities exist for both full-time and part-time roles, and candidates fluent in Mandarin and Cantonese are a plus. Join a supportive team and...
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Wealth Client Service Consultant — Hybrid Work
vor 3 Wochen
City of Melbourne, Österreich Macquarie Group VollzeitA leading financial services company is seeking a Client Service Consultant to join its Wealth division in Melbourne. In this role, you will assist Financial Advisors and resolve client issues through effective communication. Candidates should have experience in wealth management and excellent customer service skills. The position offers flexible working...
