ICT Support Technician nec

vor 2 Wochen


Council of the City of Sydney, Österreich AI Talent Vollzeit

Job Description We are seeking a proactive and detail-oriented ICT Support Technician to provide front-line technical support to our staff and systems. This role is ideal for someone who enjoys problem-solving, thrives in a fast-paced environment, and is passionate about helping users resolve technical issues efficiently. Key Responsibilities Provide first-level support for hardware, software, network, and system issues via phone, email, and in person. Troubleshoot and resolve technical problems related to desktops, laptops, mobile devices, printers, and peripheral equipment. Set up and maintain user accounts, permissions, and passwords in accordance with security protocols. Install, configure, and update operating systems, applications, and security software. Monitor and maintain network connectivity, ensuring consistent access to internet, servers, and internal applications. Support the rollout of new equipment and systems across the organisation. Document support requests, issues, and resolutions using a ticketing system. Maintain asset registers for IT hardware and software. Provide basic training and guidance to staff on the use of ICT systems. Escalate complex issues to senior IT staff or external providers when necessary. Requirements Certificate IV or higher in Information Technology or related field. 1+ year of experience in an ICT support or helpdesk environment preferred. Strong troubleshooting skills and ability to work through problems methodically. Knowledge of Windows OS, Microsoft 365, and basic networking concepts. Familiarity with remote desktop tools and ticketing systems. Excellent communication and interpersonal skills. Ability to prioritise tasks and manage time effectively. Desirable Experience with Active Directory, Group Policy, or cloud platforms. ITIL Foundation or similar certification. Permanent Residents (PR), Australian / Citizens are eligible to apply. Job Type: Full-time Salary: $70,000 to $120,000 per year + Super. Benefits: Work from home. Schedule: 8 hour shift. Work Authorisation: Australia (Required). #J-18808-Ljbffr



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