Telco Business Support Officer

Add expected salary to your profile for insights We’re excited to announce an opening for a Business Support Officer. This is a fantastic opportunity to join a team and make a real impact at Aussie Broadband. If you’re passionate about our business products, thrive in fast-paced environments, and bring a strong technical mindset with top-notch communication skills – we want to hear from you. Bonus points if you’ve got networking experience or certifications like CCNA or Fortigate, but they’re not a must. This role is perfect for someone who loves variety, adapts quickly, and is ready to bring their best self to work every day. It’s a brilliant opportunity to grow your career with a brand that’s bold, values-driven, and genuinely fun to be part of At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 5th largest telco in Australia Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia – we’re growing fast and not slowing down Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have fun We are proud to be a B Corp Certified company , which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering. But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine. The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Celebrating you With monthly rewards and recognition Internal training and resources for you to continue to learn, grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Let’s talk about you An understanding of the business telco industry Demonstrated ability to troubleshoot using the OSI model Solve complex problems Work independently and as part of a team Learn quickly and adapt to changing situations How will you support our “Why?” Uphold our customer service standards and achieve call handling targets Address technical assistance requests via phone and electronic channels Determine our business customer needs through effective questioning and product analysis Resolve technical and non-technical issues within established Service Level Agreements Conduct research using internal and external resources when necessary Assist internal and external field staff with fault and installation inquiries Unlock job insights Salary match Number of applicants Skills match Aussie Broadband is a regional-based internet service provider now challenging the larger carriers with our quality network and all-Australian service. When our staff talk about why they work here, they speak most about great people. And they mean both the people they work with, and the people they work for – our customers. They also love our values and how strongly they play out in our day-to-day roles: Don’t be ordinary, be awesome Think big No bull Be good to people Have fun We’re big on inclusion and in 2017, we were listed in the top 100 Great Places to Work. We talk straight, we work hard, and we have fun. We’re small, we’re Australian-owned and we’re completely Australian-based. What can I earn as a Business Support Officer #J-18808-Ljbffr