Telco Business Support Officer

vor 2 Wochen


City of Melbourne, Österreich Aussie Broadband Vollzeit

Telco Business Support Officer – Aussie Broadband Join a dynamic team that supports our business products in a fast‑paced environment. You’ll be key to ensuring our customers receive world‑class technical assistance and that our internal teams have the tools they need. Responsibilities Handle technical assistance requests via phone and electronic channels. Uphold customer service standards and achieve call handling targets. Determine business customer needs through effective questioning and product analysis. Resolve technical and non‑technical issues within established Service Level Agreements. Conduct research using internal and external resources when necessary. Assist field staff with fault and installation inquiries. Qualifications Understanding of the business telecom industry. Demonstrated ability to troubleshoot using the OSI model. Strong problem‑solving skills and ability to work both independently and as part of a team. Excellent verbal and written communication skills. Fast learner who adapts quickly to changing situations. Benefits 26 weeks paid parental leave for both primary and secondary caregivers. Discounted internet up to $109 per month. 20% off our mobile services. Flexible working arrangements, EAP, and discounts with partners such as Specsavers, HCF, etc. Monthly rewards and recognition. Internal training and resources for continuous career growth. Aussie merch allowance. Fitness Passport access to multiple gyms and pools across Australia. As a proud Equal Opportunity Employer , we support and celebrate difference, demonstrating our value of ‘Be good to people’ everyday. #J-18808-Ljbffr



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