Incident and complaint officer
Vor 7 Tagen
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology. About Us SS&C Global Investor Distribution Solutions (GIDS) provides information processing and computer software services and products. The Companys operating segments include financial markets customer management professional services and output solutions. SS&C GIDS serves the alternative investments asset and wealth management banking and lending insurance and real estate industries. Why You Will Love It Here Flexibility : Hybrid Work Model Your Future : Income Protection Insurance Work / Life Balance : FlexibleTimeOff Your Wellbeing : Private Health Insurance discount Primary & Secondary Paid Parental leave Death & TPD Insurance Diversity & Inclusion : Committed to Welcoming Celebrating and Thriving on Diversity Training : Hands-On Team-Customised including SS&C University Extra Perks : Discounts on fitness clubs travel and more What You Will Get To Do : Support the Senior Manager Remediation and the business in executing the incident and complaint management processes ensuring timely and effective resolution. Lead end-to-end incident and complaint management. Conduct investigations and root cause analysis. Prepare reports and analyse trends in incidents and complaints to identify areas for improvement. Liaise with various business units to facilitate the resolution of incidents and complaints. Managing and monitoring incidents and complaints raised by members providing support and assistance to resolve the disputes in the required legislative timeframes. What You Will Bring : Experience in incident and complaints management within the superannuation industry. In-depth knowledge of internal dispute resolution processes and familiarity with ASICs Regulatory Guide (RG 271). Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Experience in maintaining positive client relationships. High attention to detail. A team player who is committed to fairness quality and continuous improvement. Knowledge of superannuation and systems. Ability to adapt quickly to changing environments. Eligibility & Application We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. Its important to us that we strive to have a workforce that is diverse in the widest sense. Thank you for your interest in SS&C If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws. Employment Type Full-Time Experience years Key Skills Disaster Recovery ICT Data Management Instrument Maintenance Light Bus And Heavy Bus AC Maintenance Vacancy 1 #J-18808-Ljbffr
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Incident and complaint officer
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City of Brisbane, Österreich SS&C Technologies VollzeitIncident and Complaint Officer – SS&C Technologies As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely...
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Incident and complaint officer
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Newcastle City Council, Österreich Bendigo Advertiser VollzeitJob Overview We are seeking a detail-oriented and proactive Incident and complaint officer to join our team in the superannuation administration industry. The successful candidate will be responsible for managing and administering incidents and complaints across multiple clients. SS&C is a leading financial services and healthcare technology company...
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Incident and complaint officer
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Newcastle City Council, Österreich SS&C Technologies VollzeitAs a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid‑market firms, rely on SS&C for expertise, scale, and technology. Job...
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