Motor Assessor

Join to apply for the Motor Assessor role at IAG At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. You’ll assess commercial motor vehicle damage, ensure repairs are completed safely and cost-effectively, and manage claims with a focus on fair outcomes. You’ll also work closely with customers to negotiate settlements and deliver an exceptional experience throughout the claims process. As part of your toolkit, you’ll be provided with a fully maintained company vehicle, phone, and laptop to support you in delivering great service wherever you are. This full-time opportunity offers a hybrid work environment with core hours of 8:30am to 5:00pm, Monday to Friday. You'll attend one anchor day per week and participate in our monthly team day held on the last Wednesday of each month. This is a permanent full-time role based in Gadigal Country (Sydney) or Dharug country (Parramatta). What You'll Do Assess Motor Vehicle damage in relation to Insurance claim/s including determining the safe and correct method of repair and identification of inconsistent damage. Manage worklists within Service Levels Agreements to effectively control risk, ensuring that STC is compliant with regulations and industry codes. Develop and maintain a strong relationship with a group of suppliers as appointed, in particular smash repairers and Service providers in order to optimise outcomes and to address and resolve complex issues, customer enquiries and complaints. Provide exceptional Customer Experience to Insured and Third Party Customers. What You'll Bring Experience in Insurance Motor Vehicle Loss Assessing and Claims is a must. Tertiary qualification/s in Motor Repair Trades. Skilled in delivering exceptional customer service and negotiating fair claim outcome. Experience with heavy motor machinery would be an advantage. Valid Drivers Licence. What We Offer Boosted superannuation with 13% as standard. 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). Work from home and many more flexibility options with myFlex. Up to 50% off personal insurance, including home and motor insurance. Partner discounts on private health insurance, tech & appliances, and many more. Industry-leading 20 weeks paid parental leave. Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. Eligibility criteria apply. Applications close: Thursday 18 December :59PM AEDT. Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to for a confidential conversation. More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. Seniority level Entry level Employment type Full-time Job function Finance and Sales Industries Insurance #J-18808-Ljbffr