Operations and Sales Coordinator

Operations and Sales Coordinator (Growth) 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Overview of Smiling Mind Smiling Mind has been at the forefront of mental wellbeing innovation for over 12 years, helping minds thrive with evidence-based tools and resources. We’re proud to have impacted the lives of millions of people globally. Our mission is Lifelong Mental Fitness – creating generational change in mental health by providing proactive tools and programs that help every mind thrive. To date we have reached more than 8.6 million people through our renowned mental fitness app and more than 12.8 million young people through our app and school-based programs – and this is just the beginning. Job Description Role Overview The Operations & Sales Coordinator plays a critical role in enabling Smiling Mind’s Growth strategy. The role provides coordination and operational support across education growth, fundraising/partnerships, sales administration and reporting, prospect research, and project coordination. It supports the School Program Success Lead and Strategic Operations Manager, enabling cross‑team collaboration in a fast‑paced growth environment. Key Responsibilities Education Sales & Support Coordinate outreach for school acquisition and churn recovery. Support onboarding, engagement, and customer experience. Maintain accurate CRM data (HubSpot) and produce sales reports, dashboards, and pipeline updates. Coordinate webinars, info sessions, and school-facing engagement activities. Advancement & Partnerships Support Support pipeline tracking, prospect research, and preparation of donor/partner materials. Keep CRM records accurate for philanthropy and corporate partners. Assist with stewardship through events, communications, and relationship tracking. Contribute to grant/tender submissions and reporting/acquittals for funders. Team & Operational Support Act as Growth Team’s CRM super‑user, ensuring clean data and effective processes. Develop and maintain shared resources (templates, case studies, presentations). Coordinate meetings, workshops, and stakeholder engagements. Support collaboration across Growth, Education, Programs, Product, and Marketing teams. Key Teams / Stakeholders The Coordinator works closely with the School Program Success Lead, Strategic Operations Manager, and Chief Growth Officer, with regular interaction across Programs, Product, and Marketing. The role underpins high‑quality engagement with schools, donors, and partners, ensuring impact and revenue goals are delivered. Qualifications Skills Excellent organisational and administrative skills, with strong attention to detail. Proficiency in Microsoft Office/Google Suite and CRM systems (HubSpot, Salesforce). Strong written and verbal communication, including reports, proposals, and presentations. Ability to prioritise, meet deadlines, and support multiple stakeholders. Project coordination and event delivery capability. Experience Demonstrated success in sales coordination, fundraising, partnerships, or account support. Experience supporting acquisition, retention, or customer success in education or not‑for‑profit contexts. Proven ability to maintain CRM data and produce accurate pipeline reports. Experience coordinating stewardship or client‑facing events. Personal Attributes Highly organised, proactive, and reliable with strong follow‑through. Strategic thinker able to balance detail with the bigger picture. Values we live by at Smiling Mind 100% People‑first: We are dedicated to creating impact with people at the centre of everything we do. Changemakers: We challenge the status quo and pave new paths towards helping every mind thrive. Curious: We ask questions and strive to keep learning and improving. Intentional: We know action is required to achieve our goals, and we’re purposeful in every action we take. We love people who have A belief in the purpose and philosophy of Smiling Mind – that we can achieve generational change in mental health by focusing on building mental fitness skills in young people and the adults that surround them. A desire to have a positive impact on the world – particularly through behaviour change and learning design. The ability to blend agility and pace, with the rigour required to deliver impactful health services. A growth mindset and willingness to learn. Attention to detail, accountability, and ability to work to timelines and manage competing tasks. A warm, friendly, collaborative, and engaging approach. Alignment with our values. We are committed to creating a workplace that promotes mutual learning, respect, dignity, cultural openness and an appreciation of differing perspectives and backgrounds. We encourage applications from all people regardless of age, gender, ethnicity, cultural background, or sexual orientation. It is our goal that Smiling Mind continues to evolve as a culturally safe and welcoming organisation to Aboriginal and Torres Strait Islander children, young people, families, and communities. Aboriginal and Torres Strait Islander people are encouraged to apply for this position. Seniority Level Entry level Employment Type Full‑time Job Function Sales and Business Development #J-18808-Ljbffr