City Campus Concierge

City Campus Concierge Employer: Edith Cowan University Salary: $68,088 - $75,607 (HEW 3) Contract: Fixed term (6 months) Location: ECU City Campus About The Opportunity Edith Cowan University is committed to delivering an exceptional student and staff experience during the transition to the new City Campus, opening in February 2026. The Concierge role supports ECU’s broader Education and Campus Services strategy, ensuring smooth operations and a welcoming environment for all campus users. Initially part of the City Campus Transition program, this position will evolve into a front‑of‑house function under the City Campus Operations Manager. Key Accountabilities Act as the primary front‑of‑house contact for students, staff, and visitors across the entire City Campus, delivering a welcoming and professional experience that reflects ECU’s values Work in partnership with the City Campus Operations Manager to understand and respond to the daily ebb and flow of campus activity, ensuring efficient and effective service delivery across all operational touchpoints Manage enquiries and provide accurate information about campus facilities, services, and events Support wayfinding and service navigation for high‑traffic areas and key campus functions Maintain visibility and approachability at the Concierge desk and other designated locations Monitor and report on visitor experience, escalating concerns or recurring issues to the appropriate teams, and coordinate with the Security Team to support incident management and campus events as required Assist with coordination of VIP visits, campus tours, and special events as required Employees are required to participate in all ECU, team, and individual planning activities; comply with ECU policies and practices in all aspects of their work and conduct; and ensure the safety and wellbeing of themselves and others by complying with WHS and EO requirements About You Experienced in customer service, front‑of‑house, or campus operations, with the ability to learn quickly and provide accurate guidance Comfortable using digital tools and service systems to log and elevate enquiries A clear communicator who adapts to different audiences and builds positive relationships Service‑oriented, proactive, and committed to creating a great experience for students, staff, and visitors A natural problem solver who collaborates effectively and thrives in a dynamic environment Adaptable and resilient when priorities shift or challenges arise Benefits of Working at ECU At ECU we’re committed to fostering a positive employment experience and believe this is fundamental to the success and satisfaction of our employees. Growth and development matter here, because we recognise people are at the centre of everything we do. Our thriving work culture is guided by the ECU values and complemented by a range of employee benefits; visit our website to read about flexible working arrangements, generous leave entitlements, our commitment to Wellbeing, exclusive corporate discounts and industry‑leading superannuation. Contact Please contact Lara Darley on for more information. Application Process Please upload an up‑to‑date resume summarising your experience and achievements, along with a brief covering letter of no more than 1 page outlining your suitability for the role. Advert Closure Applications close Sunday, 30th November 2025 at 11:30pm AWST. ECU reserves the right to close the advertisement before the stated closing date, and encourages applicants to submit their applications early. Recruitment Notice PLEASE NOTE: APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE THE RELEVANT WORKING RIGHTS TO FILL THIS POSITION. ECU is a diverse and inclusive workplace with specific strategies and initiatives in place to address underrepresentation of specific groups. We strongly encourage applications from the Aboriginal and Torres Strait Islander community. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, age and faith. For more information on our commitment to equity and diversity, please visit our Inclusive Workplace website. At ECU, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively encourage people with disability to apply to ECU. To discuss how we can support adjustment requirements, please contact the person listed above. #J-18808-Ljbffr