Administrative Operations/Field Support Coordinator

Vor 3 Tagen

City Of Cockburn, Österreich SARROS Vollzeit

Administrative Operations/Field Support Coordinator Join Sarros, a leading WA family-owned trade services company operating across Perth and Peel regions since 2014. We are seeking a proactive and organized individual to take a leading role in the administrative operations of our busy service business. This position is essential for supporting daily workflow, ensuring smooth coordination between office and field teams, and maintaining our high standards of customer service. Key Responsibilities Coordinate and support the daily activities of the office/admin team Oversee customer service standards, ensuring all client interactions are handled professionally and efficiently Manage job scheduling and resource allocation, optimizing technician routes based on geographical knowledge of Perth and the Peel region Maintain compliance with company procedures and industry standards Manage invoicing, reconciliation, and document organization Assist with recruitment, onboarding, and training of admin staff Liaise with management on performance, reporting, and process improvements Resolve customer issues and complaints, ensuring positive outcomes and satisfaction Process quote creation, job scheduling, and invoice generation through Simpro Skills & Experience Experience in administration, office coordination, or team leadership Strong communication, organization, and people management skills Proficiency with job management software (Simpro or similar) Excellent scheduling abilities, including efficient allocation of jobs and resources Good knowledge of Perth metropolitan and Peel region geography Outstanding customer service skills, with a focus on professionalism and problem-solving Ability to multitask and manage competing priorities Detail-oriented, customer-focused, and a collaborative team player Ideal Candidate Thrives in a fast-paced, multi-tasking environment and enjoys taking initiative Demonstrates a high level of integrity, professionalism, and reliability Approaches challenges with a solutions-oriented mindset and positive attitude Builds strong relationships with both internal teams and customers Has a keen eye for process improvement and efficiency Values teamwork, open communication, and contributing to a supportive workplace culture Understands the importance of local knowledge for effective scheduling and customer service Seeks long-term stability and growth within a reputable, family-owned business What We Offer Competitive salary: With quarterly Reviews Supportive, family-owned business environment where your contributions are valued Opportunity to make a real impact in a growing, multi-division company Long-term stability and career growth for the right candidate Modern office in Cockburn with on-site parking and amenities Collaborative, friendly team culture focused on professionalism and customer service Ongoing training and development opportunities Direct involvement in shaping business processes and contributing to company success #J-18808-Ljbffr

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