Guest Services Agent – Sovereign Hill
vor 2 Wochen
The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel, AURA and Narmbool, the Australian Centre for Rare Trades and Arts and the Australian Centre for Gold Rush Collections. It cares for a nationally and internationally significant collection of over 150,000 objects and protects the tangible and intangible cultural heritage of the Victorian gold rush. We are an Australian tourism icon that attracts some 500,000 visitors annually. The Outdoor Museum is internationally renowned as a living museum featuring rare trades, and programs and experiences that interpret a pivotal point in Australia’s history. In all, some 350 staff work to bring our gold-rush story to life. They are supported by over 250 volunteers. About the Role We are seeking an enthusiastic and professional Hotel Receptionist to be the welcoming face of our property. This role suits someone who thrives in a fast-paced environment, enjoys helping people and takes pride in delivering exceptional customer service. This is a casual position, and the successful candidate will have the flexibility to work across different shifts including weekdays, weekends and public holidays as required – 1 to 2 shifts per week. Duties & Responsibilities Deliver professional and welcoming reception services to guests in person, over the phone and online Manage reservations, check-ins, check-outs and guest enquiries efficiently and accurately Liaise with internal departments to ensure smooth daily operations Support urgent housekeeping or guest room matters as required to maintain service standards Provide guest assistance and handle feedback with professionalism and a solutions-focused approach Maintain accurate financial transactions and guest records in accordance with Sovereign Hill policies Uphold property safety, security and cleanliness protocols Promote Sovereign Hill experiences, services and local knowledge to enhance the overall guest stay Who We Are Looking for Someone Who Has excellent interpersonal and communication skills Enjoys genuine human interaction and is passionate about creating memorable guest experiences Is a creative problem solver, stays calm and composed under pressure Is hands-on and willing to roll up their sleeves when unexpected situations arise Is proficient in Microsoft Office and general computer systems Preferably has previous hotel or accommodation reception experience; PMS knowledge is an advantage Is a team player who thrives on shared success and is ready to step up when needed Child Safety and Criminal History Checks Sovereign Hill is committed to child safety. We want children to be safe, happy and empowered. We support and respect all children as well as our staff and volunteers. Our recruitment and selection processes ensure certain pre-employment screening and compliance clearances are undertaken before employment is offered. If you apply for a role with Sovereign Hill, you will be asked to make certain declarations regarding OHS, Child Safety and you will also be required to complete a National Police Check and attain a valid Working with Children’s Check. Diversity and Inclusion Sovereign Hill welcomes and encourages applications from diverse backgrounds and provides equal opportunities to all who wish to apply. #J-18808-Ljbffr
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Mine and Guides Coordinator – Sovereign Hill
vor 4 Wochen
Ballarat, Österreich Council of Australasian Museum Directors VollzeitMine and Guides Coordinator – Sovereign Hill Closing Date09/12/ :00 am InstitutionSovereign Hill Museums Association TBA Employment status Location Contact nameClaire Brown: Manager, Mine, Steam and Tours Contact email The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum,...
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Coord Programming, Events
vor 4 Wochen
Ballarat, Österreich Council of Australasian Museum Directors VollzeitClosing Date 08/12/ :00 am Institution Sovereign Hill Museums Association Contact name Lucy McNeil: Manager Programming, Events and Evening Activities The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel, AURA and Narmbool, the Australian Centre for Rare...
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Team Leader Programming, Events
vor 4 Wochen
Ballarat, Österreich Council of Australasian Museum Directors VollzeitClosing Date 08/12/ :00 am Institution Sovereign Hill Museums Association TBA Employment status Location Contact name Lucy McNeil: Manager Programming, Events and Evening Activities Contact email The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel, AURA and...
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Team Leader Programming, Events
vor 24 Stunden
Ballarat, Österreich Tideri Jobbörse VollzeitClosing Date: 08 / 12 / : 00 am Contact: Lucy McNeil – Manager Programming, Events and Evening Activities The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel, AURA and Narmbool, the Australian Centre for Rare Trades and Arts and the Australian Centre for...
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Head of Health Safety
vor 2 Wochen
Ballarat, Österreich Council of Australasian Museum Directors VollzeitHead of Health Safety & Wellbeing – Sovereign Hill Closing Date 19/12/ :00 am Institution Sovereign Hill Museums Association TBA Employment status Full-time ongoing Location Contact name Contact email The Sovereign Hill Museums Association is a not-for profit community-based organisation that includes: Sovereign Hill Outdoor Museum, Sovereign Hill Hotel,...
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Guest Service Agent
vor 23 Stunden
Ballarat, Österreich Quest Apartment Hotels VollzeitQuest Ballarat is looking for a Guest Service Agent to join our team. Quest Apartment Hotels is the largest and fastest growing apartment hotel operator in Australasia with more than 170 franchised properties across Australia, New Zealand, United Kingdom and Fiji. While Quest is a member of The Ascott Limited, a leading international lodging...
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Guest Services Specialist | Front Desk
vor 23 Stunden
Ballarat, Österreich Quest Apartment Hotels VollzeitA leading apartment hotel operator in Ballarat is seeking a Guest Service Agent to provide exceptional service and ensure a seamless guest experience. Responsibilities include welcoming guests, managing reservations, solving complaints, and coordinating with other departments. Ideal candidates will have strong communication skills, a passion for customer...
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Community Manager
vor 24 Stunden
Ballarat, Österreich Ingenia Communities VollzeitAt Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected. We’re a passionate bunch who care deeply, work boldly, and support each other every step of the way to create...
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Community Manager
Vor 3 Tagen
Ballarat, Österreich Ingenia Holidays VollzeitPosted Sunday 7 December 2025 at 2:00 pm Be Part of Something Bigger at Ingenia! At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected. We’re a passionate bunch who...
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Community Manager
vor 24 Stunden
Ballarat, Österreich Ingenia Communities Group VollzeitBe Part of Something Bigger at Ingenia! At Ingenia, we’re not just building communities, we’re creating places where people truly belong. From unforgettable holidays to vibrant rental living and affordable housing, we’re all about making life better, brighter, and more connected. We’re a passionate bunch who care deeply, work boldly, and support each...
