MEMBER SERVICES

We are values-based organisation underpinned by the CPA Australia Way, which is our commitment to each other and a way of working. It is the foundation of our success, experienced and lived by our people, and felt by members. About The Role As the Member Services and Events Executive, you play a pivotal role within our organization, focused on enhancing the overall experience and value for members. This position is dedicated to supporting and delivering exceptional activities, including events and services that cater to the diverse needs and interests of members. From supporting the member volunteer network, coordinating networking events and localised content delivery, to providing personalized support and resources, the Member Services and Events Executive ensures that members not only feel valued but also gain tangible benefits from their membership. By fostering a strong sense of service and consistently offering quality experiences, this role contributes to the growth and satisfaction of our membership, ultimately driving the success of our organization. We have 2 x fixed term contract positions available due to internal secondment opportunities Immediate start to November 2026 Early 2026 start to early 2027 Team Purpose The Global Member Experience Divisional team is dedicated to one overarching purpose: to ensure the consistent, equitable, and exceptional delivery of services whilst attracting the next generation of members. We collaborate widely to understand the specific needs of our diverse membership and work diligently to provide customized solutions and support. Our goal is that every member experience has the highest level of satisfaction and derives maximum value for members. By consistently delivering on our commitment to excellence, we not only strengthen the bonds between our organization and members but contribute to the organization's growth and reputation as a trusted partner and resource within our industry. About You Demonstrable experience in events: planning, coordinating and executing networking events, conferences, webinars, workshops logistics, budget management, vendor coordination and attendee engagement An understanding of, or experience working with, Membership bodies Exceptional Customer Service and Customer Engagement experience Ability to build and maintain strong relationships with members and utilise demonstrable retention strategies and feedback management towards improving member satisfaction Strong, professional communication skills - face to face interactions, email, drafting customised and compelling messaging, agendas and minutes A qualification, preferably in a Business or Events discipline would be highly advantageous Why We Love Working Here We are a Values led organisation, we Create opportunity, Pursue excellence, Achieve together The people: you'll work with like-minded and talented colleagues who aspire to be the best Our members: they are at the heart of everything that we do Hybrid working - a minimum 2 days in the office each week and then as the role requires Busy, fast paced, and we are passionate about what we do Learning & Professional Development opportunities We are global and global mindsets are encouraged About Us CPA Australia is Australia's leading professional accounting body and one of the largest in the world. We have more than 175,000 members in over 100 countries and regions. Our core services include education, training, technical support and advocacy. CPA Australia provides thought leadership on local, national and international issues affecting the accounting profession and public interest. CPA Australia engages with governments, regulators and industries to advocate policies that stimulate sustainable economic growth and have positive business and public outcomes. #J-18808-Ljbffr