Customer Insights Manager

vor 3 Wochen

City of Melbourne, Österreich Metcash Trading Limited Vollzeit

What you’ll be doing: Design and implement customer segmentation, personas, and behavioural models (RFM, CLTV, propensity). Analysis of loyalty program and customer data to surface optimisation opportunities, influencing roadmap, campaign and proposition decisions that drive commercial outcomes. Deliver insights to inform channel mix, product bundling, offer design, and campaign strategy. Support customer data integration across CDPs, CRMs, and digital platforms. Analyse campaign performance and promotional effectiveness to drive ROI. Lead the Voice of Customer program (NPS, CSAT) and surface actionable insights. Guide test‑and‑learn initiatives to improve personalisation and customer journeys. Manage and mentor a Customer Data Analyst, presenting insights with clarity and impact. You’ll likely be a match if you have: 5 years+ experience in a customer insights, analytics, or ecommerce analytics role (retail/omnichannel preferred). Strong analytical skills with the ability to interpret customer data, market trends, and performance metrics to derive actionable insights. Sound knowledge in SQL, BI tools (Power BI, Tableau, Looker) and CRM/CDP platforms preferred. Experience with loyalty programs, segmentation, CLTV, and campaign analytics. Commercially savvy with strong stakeholder engagement skills, able to influence senior leaders through insights and storytelling. This is your chance to shape a newly created role, build a high‑impact insights function, and directly influence how we engage with millions of customers. You’ll work across our Heatherton and Port Melbourne offices, with a hybrid mix of three days onsite and two days from home. What’s on offer ️ Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually Career Growth: Endless learning and development opportunities Parental Leave: 12 weeks of gender‑neutral paid leave for primary carers

  • Customer Insights Manager

    vor 2 Wochen

    City of Melbourne, Österreich Metcash Vollzeit

    Customer Insights Manager - Metcash Join to apply for the Customer Insights Manager role at Metcash . About The Opportunity We’re on the lookout for a customer‑obsessed leader who can turn data into growth. Reporting to the GM of Customer Experience, the Customer & Insights Manager will be the driving force behind how we understand, engage, and retain...

  • Customer Insights Manager

    vor 3 Wochen

    City of Melbourne, Österreich Metcash Vollzeit

    We’re on the lookout for a customer‑obsessed leader who can turn data into growth. Reporting to the GM of Customer Experience, theCustomer & Insights Manager will be the driving force behind how we understand, engage, and retain our customers across the Total Tools and Hardware group. This newly created senior role connects the dots between data,...

  • Senior Customer Insights Analyst

    Vor 3 Tagen

    Council of the City of Sydney, Österreich Talent Insights Vollzeit

    A leading analytics firm in Australia seeks a Senior Data Insights Analyst to focus on customer retention and engagement analysis. The role involves leading analytics strategies, transforming data into insights, and engaging stakeholders. Candidates should have strong experience in customer analytics, statistical modeling, and advanced SQL. This position is...

  • Senior Insights Analyst

    vor 2 Wochen

    Council of the City of Sydney, Österreich Talent Insights Group Vollzeit

    Get AI-powered advice on this job and more exclusive features. Talent Insights Group provided pay range This range is provided by Talent Insights Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$70.00/hr - A$100.00/hr Direct message the job poster from Talent Insights Group...

  • Senior Insights Analyst

    vor 23 Stunden

    Council of the City of Sydney, Österreich Talent Insights Vollzeit

    Work with world class ML Engineers, Data Scientists and Analysts 6 Month Contract with possible extension hybrid - Sydney or Melbourne Contract - Immediate start is essential Senior Data Insights Analyst Roles working in one of Australia's most advanced data environments. This position offers significant exposure to production and proof-of-concept (POC) big...

  • Customer & Industry Insights Manager

    vor 4 Wochen

    Council of the City of Sydney, Österreich RetailEXPO Vollzeit

    Join to apply for the Customer & Industry Insights Manager role at RetailEXPO Join to apply for the Customer & Industry Insights Manager role at RetailEXPO Get AI-powered advice on this job and more exclusive features. Lead and manage customer insights projects to drive business growth and improve decision-making.Collaborate with key stakeholders to...

  • Customer Insights Specialist

    vor 3 Wochen

    City of Melbourne, Österreich CSR Limited Vollzeit

    At CSR, we're building a better future together. We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing...

  • Customer Insights Manager

    vor 3 Wochen

    City of Melbourne, Österreich Visory Vollzeit

    People and Talent @ Visory | Supercharge your back office. At Visory, we're all about empowering businesses to unlock their full potential. Launched in early 2020, we are a fast growing start up, and we have built Australia and New Zealand's first digital bookkeeping solution that supports small to medium sized businesses. We supercharge their financial...

  • Manager, Customer and Business Insights

    vor 4 Wochen

    Council of the City of Sydney, Österreich Willoughby City Council Vollzeit

    Join to apply for the Manager, Customer and Business Insights role at Willoughby City Council Drive organisation-wide improvements in customer experience, service performance, and operational efficiency through data, insights, and innovation Champion customer focus, continuous improvement, and high performance to deliver meaningful outcomes for the community...

  • Senior Manager Business Data and Insights

    Vor 5 Tagen

    Council of the City of Sydney, Österreich NSW Department of Customer Service Vollzeit

    Senior Manager Business Data and Insights Join to apply for the Senior Manager Business Data and Insights role at NSW Department of Customer Service . Role: Senior Manager Business Data and Insights. Employment type: Temporary 12 months. Location: Flexible/hybrid working arrangements across NSW, with some travel to Sydney metro locations required from time...