Service Desk Analyst
vor 2 Wochen
Ready to take the next step in your IT career? At efex, no two days are the same. You’ll work across a variety of client environments, get hands‑on with cutting‑edge technologies, and be backed by a down‑to‑earth team that genuinely wants you to succeed. Who We Are With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading MSPs. We deliver right‑sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business‑focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team. The Role As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full‑time role based in Geelong, offering plenty of variety and client interaction. You Will Provide high‑quality IT support and exceptional customer service Troubleshoot and resolve client issues across a range of technologies Manage service requests and incidents through Salesforce Maintain accurate ticket notes, timesheets, and documentation Apply security best practices across implementations Work collaboratively with colleagues to deliver seamless service About You You’ll thrive in this role if you have: Previous MSP or internal IT experience Strong customer service and client‑facing skills A Solid Background In Workstation troubleshooting Active Directory and Microsoft 365 support Backup and recovery processes Remote monitoring and management tools Servers, switches, routers, firewalls, and storage Azure and VOIP solutions And Personally, You’ll Bring A desire to keep learning and stay across new technologies A friendly, positive approach to client service Excellent communication skillsThe ability to work in a fast‑paced environment while staying organised What We Offer Competitive salary: we recognise your expertise Supportive, down‑to‑earth culture: collaboration and respect are at the core of our team Birthday leave: celebrate your day, on us Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve Why Join efex? This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest‑growing MSPs. You’ll gain exposure to diverse environments and cutting‑edge technologies while being supported every step of the way. Apply now or reach out for a confidential chat. Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process. #J-18808-Ljbffr
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Dynamic IT Service Desk Analyst — Diverse MSP Roles
vor 2 Wochen
Geelong, Österreich efex VollzeitA leading Australian MSP in Victoria is seeking a Service Desk Analyst for a full‑time role in Geelong. Responsibilities include providing IT support, troubleshooting issues, and managing service requests. Ideal candidates have prior MSP experience, strong customer service skills, and a desire to learn new technologies. The company offers competitive...
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Team Leader – A.NZ Service Desk
vor 2 Wochen
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Team Leader – A.Nz Service Desk
Vor 3 Tagen
Geelong, Österreich Opteon Aus & Nz VollzeitJoin to apply for theTeam Leader – A.NZ Service Deskrole atOpteon AUS & NZ About us : Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US markets. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients...
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On-Site Facilities Service Desk Specialist
Vor 7 Tagen
Geelong, Österreich Gordon VollzeitA regional TAFE institution in Geelong is seeking a Facilities Service Desk Officer responsible for managing facility-related queries. The ideal candidate will possess strong customer service skills and is well-organized. Responsibilities include coordinating contractor arrangements, managing help desk inquiries, and maintaining accurate records. This...
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Facilities Service Desk Specialist — On-site Support
vor 2 Wochen
Geelong, Österreich Xprt Dev VollzeitAn educational institution in Victoria is seeking a Facilities Service Desk Officer to manage facilities-related queries and uphold high service standards. The ideal candidate will be organized, customer-focused, and possess strong communication skills. This role is integral in coordinating events and managing help desk functions within a supportive and...
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ANZ IT Service Desk Team Lead
vor 2 Wochen
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IT Service Desk Team Leader
Vor 3 Tagen
Geelong, Österreich Opteon Aus & Nz VollzeitA leading property service provider based in Geelong, Victoria, is seeking an experienced Team Leader for its A.NZ IT Service Desk. This role is focused on managing daily operations and supporting team staff while fostering a collaborative culture. Candidates should possess leadership capabilities and solid IT service delivery experience. Opportunities for...
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Facilities Service Desk Officer
Vor 7 Tagen
Geelong, Österreich Gordon VollzeitA$59,815–$67,255 p / a + Superannuation On-site Posted 2 days ago Are you passionate about delivering exceptional customer service and being the go-to person for solutions? We have an exciting opportunity for a Facilities Service Desk Officer to join our team. This role has become available due to career progression within the department, and we're looking...
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Overnight Front Desk Lead – Guest Services
Vor 5 Tagen
Geelong, Österreich Oaks Hotels, Resorts & Suites VollzeitA prominent hotel group in Victoria seeks a Senior Night Guest Service Agent for full-time night shifts. Responsibilities include managing front desk operations, responding to guest inquiries, and ensuring property security. Ideal candidates should possess prior guest service experience and strong communication skills. This role offers a rewarding package...
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IT Service Desk Lead: People
Vor 3 Tagen
Geelong, Österreich City Of Greater Geelong VollzeitA local government organization is seeking an IT Support Lead to oversee the Service Desk operations. Responsibilities include managing the team's workload, improving processes, and providing expert guidance on IT services. Candidates should have experience in IT Service Management and demonstrate leadership skills. This full-time position offers a...
