Business Analyst

**We do this to better understand how visitors use our site and to offer you a more personal experience. Please see our for more information.****About Toll Group**At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.**Shape the future of Defence logistics with Toll Group.**We’re looking for skilled **Business Analysts** to help drive operational efficiency, service excellence, and continuous improvement across multiple Defence sites nationwide.Based at **Royal Military College** in **Campbell ACT,** you’ll act as a critical bridge between operations, IT, and commercial teams, you’ll provide insights, analysis, and recommendations that keep the contract performing at its best.This is more than just analysis. It’s about solving problems, connecting stakeholders, and delivering improvements that matter.When you join Toll Group, you’re not just taking a job – you’re joining a global team of more than 16,000 people driven by one shared purpose: to deliver what matters.We offer:* Industry-leading training and career development.* Supportive, inclusive teams with approachable leaders.* Opportunities to grow across a global logistics network.* A role where your insights have national impact.**How you’ll make the right impact**As a **Business Analyst**, you’ll play a key role in ensuring our Defence logistics operations run efficiently and in line with contract expectations. Reporting to the Operations Manager, you will:* Analyse data, systems, and processes to identify trends, risks, and improvement opportunities.* Gather and document business and functional requirements with operational and contract stakeholders.* Develop process maps, data models, and root cause analyses to support projects and operational changes.* Monitor KPIs and service levels, providing dashboards, reports, and evidence-based insights.* Collaborate with IT, operations, and commercial teams to deliver solutions aligned to Defence needs.* Support continuous improvement initiatives, digital tools, and automation opportunities.* Assist in contract governance activities through reporting and performance tracking.**What you’ll bring**We’re looking for motivated professionals who bring:* 3–5 years’ experience in business analysis, reporting, or process improvement.* Experience in supply chain, logistics, Defence contracts, or complex operations (preferred).* Relevant tertiary qualifications in Business, Supply Chain, IT, or related fields will be highly regarded, along with formal Business Analysis training or certification.* Strong requirements gathering, process mapping, and stakeholder engagement skills.* Proficiency with Excel and data visualisation/reporting tools (Power BI, SQL).* Understanding of ERP/WMS systems and their integration with operations.* Excellent communication skills, with the ability to present analysis clearly to non-technical audiences.* Strong analytical and critical thinking abilities, with a focus on problem solving.**Eligibility to make the grade**To apply for this role, you must:* Be an Australian Citizen.* Be eligible to obtain and maintain an **AGSVA Defence Security Clearance** (Baseline or higher).* Be prepared to undertake pre-employment checks including criminal history, medical, and other background assessments.**Next Steps**Submit your resume and a brief cover letter outlining your experience and what motivates you to work with us via the “apply ” link.Apply now and help deliver what matters – directly supporting Australia’s Defence capability.We're on a mission to help move the businesses that move the world. With over 130 years' experience, Toll Group, proudly part of Japan Post, operates an extensive global logistics network, covering road, air, sea and rail across 500 locations in more than 27 countries.We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow through curiosity, with industry-leading training, alongside talented experts. Play a vital role to deliver what matters while taking on diverse challenges and new responsibilities to move you, our customers and our world further.Visit to learn more.#J-18808-Ljbffr