Senior External Dispute Resolution Specialist

A leading insurance provider is looking for a Senior Insurance Professional to join its Customer Relations and Advocacy team. You will manage external dispute resolutions, analyze complaints, and improve customer experiences. This full-time position offers hybrid working options and emphasizes a collaborative team culture. Ideal candidates should have a...

About the Role As an External Dispute Resolution Specialist you’ll manage general insurance complaints referred to AFCA and other external schemes. You’ll advocate for fair outcomes, navigate complex legal and policy issues, and contribute to systemic improvements that benefit customers and the business. What You’ll Do Manage a portfolio of insurance...

Join to apply for the Senior Dispute Resolution Specialist role at icare NSW Permanent Opportunity as a Sr Dispute Resolution Specialist with icare. Hybrid working environment, office in Sydney CBD. Starting salary offered : $149,739. About the Role Receive, respond, manage and effectively resolve complex complaints and disputes raised by internal and...

The Role As Afterpay's Dispute Resolutions Specialist, you will report to the Dispute Resolutions Team Leader and handle and resolve customer and merchant disputes in a fair, transparent and timely manner. You will be the key point of contact within our Customer Service team for all escalated disputes and will be closely involved in the complaint lifecycle...

Afterpay was founded in 2014 in Sydney, Australia and now serves over 11 million active customers worldwide. The platform offers shoppers a way to pay for purchases in four interest‑free instalments, helping them maintain financial wellness while enabling retailers to drive growth across the globe. The Role As Afterpay's Dispute Resolutions Specialist,...

A leading insurance firm in New South Wales is seeking a Dispute Resolution Specialist to manage external complaints and improve customer outcomes. This role requires extensive insurance or legal experience, strong negotiation skills, and the ability to work under pressure. Hybrid working is offered, alongside comprehensive benefits like life leave and...

A leading financial services provider in Australia is seeking a Senior Resolution Specialist to provide expert technical advice and manage complex complaints. You will work closely with various stakeholders while ensuring best practices in dispute resolution. The ideal candidate should have comprehensive knowledge of superannuation and excellent...

Dispute Resolution Specialist Allianz Brisbane, Australia Job Scope To manage and resolve internal disputes, ensuring fair and timely outcomes. This role involves investigating complaints, analysing evidence, and communicating with stakeholders to reach resolutions that align with company policies and regulatory requirements. Key Responsibilities Complaints...

Senior Resolution Specialist – Australian Retirement Trust Location Brisbane, QLD Why join us? 14% super as standard to help your future come alive. Excellent training and development opportunities to build a proud career. Balance in‑person days at purpose‑built hubs and remote work. Office facilities: end‑of‑trip facilities, yoga room,...

Senior Resolution Specialist – Australian Retirement Trust Location Brisbane, QLD Why join us? 14% super as standard to help your future come alive. Excellent training and development opportunities to build a proud career. Balance in-person days at purpose-built hubs and remote work. Office facilities : end-of-trip facilities, yoga room, multi-faith room,...