Dispute Resolution Specialist
vor 2 Wochen
The Role As Afterpay's Dispute Resolutions Specialist, you will report to the Dispute Resolutions Team Leader and handle and resolve customer and merchant disputes in a fair, transparent and timely manner. You will be the key point of contact within our Customer Service team for all escalated disputes and will be closely involved in the complaint lifecycle from escalation, to IDR and EDR. You will be based in Melbourne, VIC with hybrid working arrangements. You Will Investigate, manage and resolve escalated and complex customer and merchant disputes, in accordance with the complaints policy. Provide support to the Customer Service team for escalated complaints, where first and second level resolution team members have not been able to resolve. Provide input into Afterpay's Internal Dispute Resolution (IDR) responses to resolve complaints. Prepare detailed, logical and well explained External Dispute Resolution (EDR) responses to AFCA, other dispute resolution bodies and consumer advocacy groups. Prepare reporting for stakeholders on complaint volumes, complaint categories and insights for both internal and external dispute resolution. Analyse complaint data, report on trends to the business, and make recommendations to improve processes. Manage multiple dispute cases simultaneously and in an efficient manner. Focus on providing a supportive customer experience and ensuring timely and fair outcomes are achieved. You Have Tertiary qualifications and/or equivalent industry experience (CIO, FOS or AFCA). Proven background in Customer Service, Complaints Handling and Dispute Resolution. Proven experience in conflict resolution and strong problem solving abilities. A Customer-focused approach and someone who enjoys critical thinking. Demonstrated experience in dispute resolution, including communication and management of complaint cases to external groups and governing bodies. A strong ability to multi-task and work under time constraints to meet deadlines with excellent attention to detail and accuracy. Strong verbal & written communication skills - ability to draft detailed, logical and comprehensive findings to external dispute bodies. A passion for Afterpay. You like to keep it real with your actions, be brave with your decisions, do the right thing for all our stakeholders and shape the future with excitement. Equal Opportunity We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to identity or other legally protected class. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Use of AI in Our Hiring Process We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws. Contact us at with hiring practice or data usage questions. #J-18808-Ljbffr
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Dispute Resolution Specialist
vor 3 Wochen
City of Melbourne, Österreich Allianz VollzeitOverview Dispute Resolution Specialist – Personal Injury – Melbourne, VIC Allianz is a leading global insurance and asset management brand focused on care for customers, the planet, and each other. We offer an inclusive workplace with opportunities for lifelong learning, development, and global mobility. Join us to contribute to meaningful work that...
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Dispute Resolution Specialist
vor 1 Woche
City of Melbourne, Österreich GROW Inc VollzeitDispute Resolution Specialist GROW Inc Company Description Founded in 2016, GROW Inc is an Australian FinTech company that solves major problems in the Superannuation and Managed Funds industries. We build advanced administration platforms that use Distributed Ledger Technology to make superannuation and investment information more timely and accessible,...
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Dispute Resolution Specialist
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City of Melbourne, Österreich afterpay VollzeitJoin a movement in which everyone can win. We started a movement in which everyone can win – shoppers, retailers, society and every person on our team. To play fair, trust people and reward them for doing the right thing. We see and feel the impact of our work as more and more people gain financial freedom and retailers grow across the globe. Founded in...
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Dispute Resolution Specialist
Vor 6 Tagen
Council of the City of Sydney, Österreich GROW Inc VollzeitGROW Inc | Sydney, New South Wales, Australia Dispute Resolution Specialist Join GROW Inc, a leading Australian FinTech company, to work as a Dispute Resolution Specialist in our centre of excellence for complaint resolution. You will handle end‑to‑end complaint processes for the Trustee office, delivering fair and timely outcomes while ensuring...
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Dispute Resolution Specialist
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City of Brisbane, Österreich Allianz VollzeitDispute Resolution Specialist Allianz Brisbane, Australia Job Scope To manage and resolve internal disputes, ensuring fair and timely outcomes. This role involves investigating complaints, analysing evidence, and communicating with stakeholders to reach resolutions that align with company policies and regulatory requirements. Key Responsibilities Complaints...
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Dispute Resolution Specialist
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Council of the City of Sydney, Österreich Australian Financial Complaints Authority VollzeitJoin to apply for the Dispute Resolution Specialist - Superannuation role at Australian Financial Complaints Authority Company Description Fairness feels good. Make a real impact at AFCA. Where fairness drives every decision. Help us deliver world‑class, independent complaints resolution for Australians. As a not‑for‑profit and progressive financial...
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Senior Dispute Resolution Specialist
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Council of the City of Sydney, Österreich Icare Nsw VollzeitJoin to apply for the Senior Dispute Resolution Specialist role at icare NSW Permanent Opportunity as a Sr Dispute Resolution Specialist with icare. Hybrid working environment, office in Sydney CBD. Starting salary offered : $149,739. About the Role Receive, respond, manage and effectively resolve complex complaints and disputes raised by internal and...
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Senior Dispute Resolution Specialist
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City of Melbourne, Österreich AFCA VollzeitJob Description We have fantastic career opportunities for passionate SeniorDispute Resolution Specialists to help drive financial fairness in our Superannuation team. We are seeking SeniorDispute Resolution Specialists to join our team, bringing proven expertise in managing complex cases with precision and professionalism and demonstrated ability to think...
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Dispute Resolution Specialist
vor 1 Woche
City of Melbourne, Österreich GROW Inc VollzeitJoin to apply for the Dispute Resolution Specialist role at GROW Inc Whether you’re working from home or on your way to the office, chances are you’re probably reading this because you’re seeking a new adventure, or you’re up for a new challenge. GROW Inc might just be that for you! Founded in 2016, we’re the Australian FinTech success story...
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Regulatory Dispute Resolution Specialist
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Council of the City of Sydney, Österreich Brighte VollzeitA progressive energy firm in Sydney is seeking a Dispute Resolutions Specialist to manage complaints and improve customer experiences. The role requires understanding ASIC RG 271 and AFCA processes, along with a background in customer relations or dispute resolution. This position offers flexible working arrangements, a collaborative environment, and...
