Technical Support Engineer

Vor 2 Tagen

Council of the City of Sydney, Österreich Salt Vollzeit

Technical Support Engineer - User Experience Hiring - Technical Support Engineer - User Experience 12 months contract opportunity - with a High potential to go permanent Offering: $470/day including super About the role: The Technical Support Engineer will be responsible for managing and resolving challenging issues for ServiceNow platform partners and customers. This includes developing subject matter expertise within the customer support department and collaborating with other team members in the various technologies. In order to be successful in this role, we need someone who has: Demonstrated ability to troubleshoot the most difficult technical issues Ability to work with high-value customer administrators and developers Demonstrated creative problem-solving approach and strong analytical skills Must be proficient with analyzing log files and standard debugging concept. Strong experience working in Java or similar backend programming language Experience and understanding of Object-Oriented Design Experience with relational databases such as MySQL, Oracle Working knowledge of the components in a web applications stack Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems Must have knowledge of and experience in incident, problem, and change management as well as knowledgebase management, defect & escalation management. Nice to have: Familiarity with Linux, UNIX or other OS Previous experience working with the ServiceNow platform (Client Scripts, UI Policies/Actions/Pages/Scripts/Macros) Experience providing SaaS support is desirable. Education Qualifications: Bachelor's or higher in Computer Information Systems or equivalent experience in a related field. Please Note: Due to the nature of the role, Candidates Must be based in Sydney and must be Permanent Residents or Citizens to be considered for this role. To apply, click the link and upload your current resume in Microsoft Word format only (.doc or .docx), or please send through a copy of your latest CV to *******@welovesalt.com for a confidential discussion. #J-18808-Ljbffr

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