Senior Servicenow Architect

Overview Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets. We're proud to be a 'Family Friendly' certified workplace that understands the many roles our team members play within their own unique family setting and actively supports them. Your New Role And Responsibilities The Defence Digital Modernisation business line at Leidos is seeking a collaborative and strategic Senior ServiceNow Architect / Strategist to join our supportive team on a full‑time basis. Based in either Melbourne or Canberra, this important leadership position will help shape the design, development, and continuous improvement of the ServiceNow platform roadmaps across a large and dynamic Defence program. Infrequent travel between locations may be required. Responsibilities Strategic Platform Leadership: Guide the ongoing development of the ServiceNow roadmap, ensuring it reflects both organisational priorities and evolving technology opportunities. Architecture & AI Enablement: Design flexible, secure ServiceNow solutions across key modules (ITSM, ITOM, ITAM); explore and apply AI features such as predictive intelligence and virtual agents to enhance user experience and efficiency. Analytics & Insights: Support data‑informed decision‑making through the configuration and adoption of ServiceNow Performance Analytics, delivering clear, actionable dashboards and KPIs. Stakeholder Collaboration: Partner with a range of business and technical teams to understand needs, communicate architectural directions, and support the delivery of enhancements that create lasting value. Governance & Best Practice: Help build and maintain a strong foundation of development standards, governance, and shared best practices to promote consistency, transparency, and quality across the platform. About You You are an empathetic and solutions‑focused professional who enjoys working collaboratively and bringing others along in the process. You combine technical expertise with strong people skills and a desire to deliver thoughtful, sustainable outcomes. Demonstrated experience leading the development and implementation of ServiceNow roadmaps in large or complex environments; strong knowledge of Platform Analytics, AI features, and system integrations (REST / SOAP APIs); ServiceNow Certified Technical Architect or equivalent qualifications. A background in enterprise IT strategy, digital transformation, or cloud platforms; familiarity with Agile delivery and DevOps ways of working; a strategic mindset with a passion for innovation and continuous improvement. Clear and effective communication skills, with the ability to engage meaningfully with stakeholders and collaborate across teams. A supportive leadership style, with experience mentoring and empowering others; comfortable working both autonomously and as part of a diverse, high‑performing team. A high level of integrity, adaptability, and professionalism, with a calm and proactive approach to navigating complexity. This role does require the successful applicant to be an Australian Citizen and hold a baseline level security clearance and UPLIFT to an NV‑1. Next Steps To apply for this role, follow the links or apply via our Careers page. Recruitment process – virtual / face to face interview & background checks. Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. We are committed to making our recruitment process accessible to all candidates. If you need additional support, please contact our Careers team at . Commitment to Non‑Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr