VP Client Delivery APAC

vor 3 Wochen

Council of the City of Sydney, Österreich Accommodations Plus International Vollzeit

VP Client Delivery APAC - Sydney, Australia API is seeking a seasoned professional to join our company in the role of Vice President of Client Delivery. The position will be based in our Sydney, Mascot Office. The VP of Client Delivery leads and manages their teams in support of the clients in their vertical. The VP of Client Delivery will act as the voice of the customer, ensuring all delivery functions—Operations, Technology, Product, and Accounting—are aligned to drive measurable customer success. They are fully accountable for delivery outcomes, process optimization, and customer satisfaction. Accountability for Results & Process Excellence Own the end-to-end delivery process across operations, sourcing, billing, crew experience, and tech enablement Drive continuous process improvement and cross-functional alignment to meet SLAs, adoption targets, and client expectations Establish and track delivery of performance dashboards for visibility and accountability Embedding API’s 5 Value Levers into Delivery Planning & Operations: Ensure SLA compliance and efficiency targets (e.g., transactions per room) are met across clients. Promote automation and stability of key processes Sourcing & Contracting: Oversee spend tracking, budget adherence, and drive cost avoidance initiatives. Align sourcing actions with the client's strategic intent Billing & Reconciliation: Guarantee accurate, timely billing and invoice processing. Own billing TAT metrics and systematize financial reporting Crew Experience: Lead initiatives to improve crew feedback, monitor Room Night metrics, and increase Crew NPS. Collaborate with clients and hotels to enhance end‑user satisfaction Product Enhancement: Champion platform adoption, ensure stability, and provide input to the Annual Tech Roadmap. Liaise with Product and Technology to align delivery feedback with product strategy Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Lead, grow and manage a team of

  • VP Client Delivery APAC

    vor 3 Wochen

    Council of the City of Sydney, Österreich Accommodations Plus International Vollzeit

    VP Client Delivery APAC - Sydney, Australia API is seeking a seasoned professional to join our company in the role of Vice President of Client Delivery. The position will be based in our Sydney, Mascot Office. The VP of Client Delivery leads and manages their teams in support of the clients in their vertical. The VP of Client Delivery will act as the voice...

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