Intake and Scheduling Officer

Intake and Scheduling Officer (Administration Officer Lvl 4) - Aged Care Assessment Service - Perm FT Employment Type: Permanent Full Time, 38 hours per week Location: Health Services Building Liverpool Position Classification: Administration Officer Level 4 Remuneration: $75,176.80 - $76,897.65 per annum Requisition ID: REQ Application Close Date: 07/12/2025 Interview Date Range: 10/12/2025 – 17/12/2025 Contact Details: Jane Nguyen – | About The Opportunity Are you passionate about making a meaningful impact in the lives of older Australians? We're seeking a dedicated and detail-oriented professional to join our team in a pivotal role that supports the delivery of high-quality aged care assessments. As an Intake and Scheduling Officer, you'll review referrals, triage clients, and coordinate assessment bookings with precision and empathy. Working closely with our assessment workforce and under the guidance of a supportive Team Leader, you'll manage workloads, monitor performance KPIs, and ensure compliance with legislative standards. This is a dynamic opportunity to contribute to a compassionate, client-focused environment while growing your skills through shared training and mentoring. If you're ready to be part of a team that values integrity, collaboration, and excellence—apply today and help shape the future of aged care services. What You'll Be Doing The administrative officer/intake/scheduler roles are responsible for actioning and managing My Aged Care assessment referrals and need reviews, working within the guidelines set by the Single Aged Care System (SAS) Assessment Services Contract Statement of Requirements, the My Aged Care Assessment Manual 2024 and the Aged Care Act 1997 and any amendments. Where You'll Be Working SWSLHD Primary & Community Health provides a comprehensive range of community-based services designed to improve and maintain the health and wellbeing of individuals and communities across South Western Sydney. These services include prevention, early intervention, assessment, acute and post-acute treatment, health maintenance, and continuing care. The team supports diverse populations, offering specialised programs for children, young people, older adults, and at-risk communities. With over 800 dedicated staff, including Aboriginal Health Workers, nurses, doctors, and allied health professionals, the service ensures high-quality care close to where people live. The focus on community health and wellbeing makes SWSLHD Primary & Community Health an ideal place to work, providing opportunities for professional growth and the chance to make a meaningful impact on the community. How To Apply To be considered for this position, please ensure you address the below questions as thoroughly as possible. View our application guide for information on how to respond to criteria and improve your application. Describe your experience working with My Aged Care and/or the Single Assessment Service. In your response, include how you’ve applied your knowledge of aged care processes, systems (such as MAC), and any relevant training or learning you’ve undertaken. Provide an example of a time when you had to manage competing priorities in a fast-paced environment. How did you use your communication, problem-solving, and organisational skills to achieve a successful outcome—either independently or as part of a team? Tell us about your experience using Microsoft Word and Excel in an administrative role. How have you used these tools to support record-keeping, reporting, or workflow efficiency, and are you familiar with or willing to complete the required training in MAClearning? Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted. Need more information? Click here for the Position Description Find out more about applying for this position Additional Information Salary Packaging: South Western Sydney Local Health District employees are able to enjoy the benefits of salary packing. Visit Smart Salary for more details. Health & Fitness: South Western Sydney Local Health District employees receive discounted Gym Membership/Corporate Wellbeing Programs, including Fitness Passport. Transforming Your Experience (TYE) is SWSLHDs key strategy to always positively transform your, our patients, our consumers, our staffs and our communities experiences across our organisation and services. Our vision is that our care is always safe, high quality and personalised and all our staff are supported and empowered to achieve their full potential. SWSLHD upholds the CORE Values – Collaboration, Openness, Respect and Empowerment. To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency. At South Western Sydney Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQ I+ community to apply. SWSLHD is committed to driving a child safe culture that upholds children and young people’s rights. We strive to ensure children and young people feel safe, supported and included in their care. Existing staff of SWSLHD and those seeking employment are required to take the safety, welfare and wellbeing of children and young people seriously while taking action to keep them safe from harm and abuse. Connect with us on X, Facebook and LinkedIn. #J-18808-Ljbffr