Service Desk Team Leader
Vor 4 Tagen
Service Desk Team Leader – HD IT, Parramatta, New South Wales, Australia Base pay range A$100,000.00/yr – A$110,000.00/yr About Us HD IT is a leading Managed Services Provider based in Sydney, recognized as one of Australia's Top 50 MSPs for 6 consecutive years. We’re all about innovation, collaboration, and delivering top‑tier IT solutions. Why You'll Love Working With Us Stay ahead with leading‑edge tools and technologies Invest in your growth with paid training, certifications, and career development Join a supportive and collaborative team in vibrant Parramatta Tangible impact, fast‑paced environment, and a great culture The Role Ride into a hands‑on Service Desk Team Leader role, managing and mentoring a tight‑knit team while directly contributing to daily support excellence. Deliver exceptional customer experiences, meet KPIs, innovate support processes, and keep your own technical edge. Your Day-to-day Lead and develop a high‑performing Service Desk team Manage ticket flow, SLAs, and service quality Act as the escalation point for both clients and team members Run regular 1:1s, daily stand‑ups, and team meetings Maintain and streamline support documentation and procedures Track/report daily performance metricsRoll up your sleeves and jump into technical support when needed What We're Looking For Experience in mentoring/leading a team (MSP experience is a win) ITIL Foundations Certification Hands‑on experience with Microsoft 365, endpoint protection—or similar Must-haves Australian citizenship, permanent residency, or at least 2 years of working rights in Australia Based in Sydney (Parramatta office – onsite 5 days/week) Must have a valid driver’s license. As part of our hiring process, a police check may be required. Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr
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City of Parramatta Council, Österreich HD IT VollzeitA leading Managed Services Provider in Parramatta is seeking a Service Desk Team Leader to manage and mentor a high-performing team while enhancing customer support excellence. You will oversee ticket flows, service quality, and team performance metrics in a fast-paced environment. Candidates should have experience leading teams, possess ITIL certification,...
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Service Desk Team Leader
vor 3 Wochen
City of Melbourne, Österreich Total Computer Technology VollzeitManaging a team of Service Desk Engineers Reporting to Managing Director Port Melbourne based role Total Computer Technology has been operating for over 28 years and is considered a leader in providing managed services. We have 5 offices in Melbourne, Sydney and regional VIC. Our clients are located throughout Australia and New Zealand, across all major...
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Team Leader – A.NZ Service Desk
vor 1 Woche
City of Melbourne, Österreich Opteon AUS & NZ VollzeitJoin to apply for the Team Leader – A.NZ Service Desk role at Opteon AUS & NZ About us Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US markets. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients...
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Team Leader – A.NZ Service Desk
Vor 6 Tagen
City of Melbourne, Österreich Opteon Property Group Pty Ltd VollzeitAbout us: Opteon is an international provider of valuations, advisory and specialist property services in the Australian, New Zealand and US markets. Recognised as the largest valuation professional services firm in these regions, we deliver meaningful solutions for our clients across all property types and market sectors. We are experiencing an exciting...
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Service Officer
vor 1 Woche
City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitOverview Service Officer (Service Desk) - Talent Pool role at NSW Department of Customer Service. This posting is for Talent Pool applications for future opportunities within the department. Base pay and eligibility Base pay range : A$84,659.00/yr - A$92,701.00/yr TALENT POOL ONLY Clerk Grade: 3/4 Salary Range: $84,659 - $92,701 plus superannuation and leave...
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Heritage Arborist Team Leader – Melbourne
Vor 2 Tagen
City of Melbourne, Österreich Arborist Team Leader VollzeitA leading environmental services company in Melbourne seeks an Arborist Team Leader to oversee tree maintenance for heritage-listed sites like Carlton Gardens and Fitzroy Gardens. The successful candidate will mentor and train staff, ensuring safety and performance while leading a dedicated team. With a strong emphasis on career development, this permanent...
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Service Desk Team Leader
vor 4 Wochen
City of Melbourne, Österreich Capgemini VollzeitOverview Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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Service Desk Team Leader
vor 3 Wochen
City of Melbourne, Österreich Capgemini VollzeitChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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Arborist Team Leader – City of Melbourne Trees
Vor 2 Tagen
City of Melbourne, Österreich Arborist Team Leader VollzeitArborist Team Leader City of Melbourne Trees Work on the most iconic trees in Australia – World Heritage listed trees within the City of Melbourne. Be part of a team that can leave a long‑lasting positive impact on Melbourne’s streetscape and environment. Work‑life balance – 7 am to 3.30 pm. Commencement rate $40.49 per hour (depending on...
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Team Leader – A.NZ Service Desk
vor 1 Woche
City of Melbourne, Österreich Opteon Group Vollzeitmanaging the day-to-day operations and team members to ensure the Service Desk runs efficiently and effectively. This role oversees the daily requirements of the seeking an experienced IT Service Desk The ideal candidate will bring: **Technical expertise** – solid background in IT service delivery, incident response, and asset management, with knowledge of...
