Senior Salesforce Helpdesk Support

Employment Type: Contract 12 months with 2 x 12 months extension NV1 Clearance is required Location: ACT Responsibilities Enable users to onboard and get the most out of the Salesforce platform and applications. Understand the clients' data and assist with data modelling, data quality, and creation and maintenance of accurate reports and dashboards to meet clients' needs. Understand the clients' workflows and assist with enabling clients' ability to efficiently manage their workflow while meeting compliance requirements e.g. government records classification and management. Support clients to use outreach capabilities to effectively engage with their stakeholders. Engage in governance processes to ensure designs are aligned to best practices and change releases meet quality assurance requirements and are approved for release. Be on-call in a support roster for 1 week out of every month to support P1 and P2 incidents, and critical departmental activities such as Consular and Crisis response. Execute data updates in the production environment as directed by the business, ensuring strict adherence to data governance standards and obtaining all required approvals e.g. adhering to the Archives act. Support backup and restore, and disaster recovery testing and operational processes. Perform problem and incident determination and resolution activities. Be the front door to engaging with agency and Partner Agency clients using Salesforce Applications for day-to-day support enquiries. Deploy changes via Azure Dev Ops to Production based on guidance from the release team. Review and interpret Salesforce debug logs for issue resolution and validation. Perform PVT post deployment for Salesforce release and also participate in testing of Salesforce Platform releases. Have familiarity with Salesforce metadata structure and its representation in Git repositories. Have exposure to sandbox environments for testing and validation. Have the ability to interpret debug logs to support troubleshooting and quality assurance. Required Skills and Experience Must have: Minimum 3+ years experience supporting Salesforce applications for level 1 and 2 support. At least one of the following Salesforce certifications: Salesforce Admin/ App Builder/ Developer. Applications without any of these certifications will be not considered. Have specialist ICT skills and knowledge in the following: Import and management of data through tools such as Salesforce Data loader. Salesforce Reports and Dashboards. User provisioning and profiles and permissions. Process automation using flows to improve efficiency and user experience. Debug Incidents in Production. Experience in Service Cloud, Experience Cloud and Public Sector Solutions. Excellent communication skills and experience making persuasive, evidence-based, recommendations that allow decision-makers to make informed decisions. Selection Criteria: One-page suitability statement covering points from the "Required skills and Experience" section (5000 Characters, including spaces). Desired Skills and Experience A great contracting opportunity for a Senior Salesforce Helpdesk Support Officer to join a Federal Government Agency. Contact Divya AroraConsultant Let’s connect ManpowerGroup is committed to being a Diversity Confident Recruiter and encourages applications from people from a diverse range of backgrounds, including people with a disability. Please indicate your preferred method of communication in your resume and please let us know if you require any reasonable adjustments should you be contacted for an interview. Aboriginal and Torres Strait Islander people are encouraged to apply. By submitting your resume and other personal information with this application you are consenting to this information being collected in line with our privacy policy. Follow the link to learn more - #J-18808-Ljbffr