Problem Manager NV1
vor 3 Wochen
We are seeking an experienced Problem Manager to design and mature problem management practices within a large-scale, secure federal environment. You will take ownership of end-to-end problem processes, ensuring that service stability and continuous improvement become embedded in daily operations. Location: Canberra (on site) Clearance: NV1 mandatory Duration: 12-month contract + 2 extensions Start: ASAP Key Responsibilities Design, document, and implement the Problem Management framework, aligned to ITIL principles and agency standards. Define and maintain criteria for identifying and prioritising recurring incidents and root causes. Partner with service providers and internal operations teams to conduct proactive problem reviews and drive systemic fixes. Lead and facilitate Root Cause Analysis (RCA) sessions, coordinating across technical domains to identify, record, and eliminate underlying issues. Establish reporting and trend analysis to reduce major incident frequency and improve service availability. Support incident, change, and configuration management functions to ensure cross‑process alignment. Prepare regular dashboards and insights for senior stakeholders, highlighting risk areas and opportunities for service enhancement. Skills and Experience Required Proven experience in Problem Management within large, complex ICT environments – ideally federal government or defence. Strong understanding of ITIL practices, particularly around incident, change, and problem processes. Demonstrated ability to lead Root Cause Analysis (RCA) and coordinate cross‑functional teams to implement long‑term solutions. Experience working with managed service providers or multiple vendors in an enterprise service delivery context. Excellent analytical and communication skills, with the ability to interpret technical detail and present clear findings to non‑technical stakeholders. Sound knowledge of service reporting, trend analysis, and data‑driven continuous improvement. Proven track record in driving service stability, reducing recurring incidents, and improving overall customer experience. NV1 clearance essential (NV2 highly regarded). Please apply here or send your CV to the recruiter email. #J-18808-Ljbffr
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Problem Manager NV1
vor 3 Wochen
Canberra, Österreich Charterhouse VollzeitA leading recruitment firm is seeking an experienced Problem Manager in Canberra to design and mature problem management practices in a secure federal environment. This role involves ownership of problem processes, ensuring service stability and continuous improvement. Candidates must have significant experience in large ICT settings and a strong grasp of...
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Problem Manager
vor 1 Woche
Canberra, Österreich Capgemini VollzeitChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Canberra# Problem Manager## Your Role**Primary Purpose of the Role**The Problem Manager is...
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Incident & Problem Service Delivery Manager - 24/7 IT
vor 14 Stunden
Canberra, Österreich Ntt Data VollzeitA global technology services firm in Canberra is seeking an experienced Incident and Problem Manager to oversee incident management and problem resolution. You will coordinate with multiple teams and ensure compliance objectives are met. The ideal candidate has experience with incident management processes, strong stakeholder management skills, and will need...
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Commercial Manager
Vor 3 Tagen
Canberra, Österreich C4 Engineering Pty VollzeitAbout the job Commercial Manager (NV1 Defence) About The Role: The Commercial Manager will support the L156 Project Manager by leading and managing the project commercial and contracting processes. This includes, assistance with the tender development process, assisting with the evaluation and contract development processes in accordance with Defence policy...
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Export Control Manager
vor 4 Wochen
Canberra, Österreich C4 Engineering Pty VollzeitAbout the job Export Control Manager (NV1 Defence) About The Role: This role is within the CASG environment working in IC3 SPO. The candidate will, on behalf of the Export Control Manager, facilitate and maintain the approval of Defence and industry access to advanced military communications technology principally sourced through the United States Foreign...
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Senior Incident
Vor 7 Tagen
South Canberra, Österreich NTT DATA VollzeitA leading business and technology services provider in Canberra is seeking an Incident and Problem Manager to ensure robust compliance and effective incident management. You will lead a dynamic team to coordinate diagnoses and resolutions while maintaining governance standards. Ideal candidates bring strong analytical skills and expertise in relevant...
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Project Manager
vor 1 Woche
Canberra, Österreich Talent Mode VollzeitProject Manager - Defence - NV1 Location: Canberra, Australian Capital Territory, Australia. Base pay range: A$170,000.00/yr - A$210,000.00/yr. Up to $200k package. Clearance: NV1, higher clearance required. Start date: ASAP or early next year. We’re proud to partner with a Australian Defence Consultancy to find an experienced Above the line Project...
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Project Manager
vor 14 Stunden
Canberra, Österreich Talent Mode VollzeitProject Manager - Defence - NV1 Location: Canberra, Australian Capital Territory, Australia. Base pay range: A$170, / yr - A$210, / yr. Up to $200k package. Clearance: NV1, higher clearance required. Start date: ASAP or early next year. We're proud to partner with an Australian Defence Consultancy to find an experienced Above the line Project Manager to lead...
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Program Governance Manager NV1
vor 1 Woche
Canberra, Österreich Softtest Pays VollzeitAustralian Citizens With NV1 Clearance residing in Australia only respond Program Governance Manager PgMO LC4S PgMO 1.1 Program & Product Management Services & Support - L3 NV1 Russell Offices, Canberra ACT Responsibilities Provide specialist advice on Program Governance Management in a complex environment. Solve complex problems and manage issues to support...
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Incident & Problem / Service Delivery Manager
vor 14 Stunden
Canberra, Österreich Ntt Data VollzeitJob Description Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive. Your day at NTT...
