HR & Admin

HR and Administration Officer Next Step Disability Service Mackay – Mackay QLD Full time Are you an organised, people focused HR professional who loves keeping things running smoothly behind the scenes? This is a great opportunity to join Next Step Disability Service Mackay in a key HR and administration role that directly supports our front line teams and the participants we support. You will play a central role in the employee lifecycle, help strengthen our HR processes, and make sure staff have a positive and professional experience from recruitment through to offboarding. About Next Step Disability Service Mackay Next Step Disability Service Mackay (NSDSM) is a locally owned NDIS provider supporting people with disability to live meaningful, connected lives in Mackay and surrounding areas. You will be joining a small, hands on leadership team that genuinely cares about staff, participants and doing things the right way. About the role As the HR and Administration Officer, you will be the go to person for HR administration, onboarding, compliance and general office support. This is a very practical, varied role where no two days look the same, and where your work will have real visibility across the business. Key responsibilities Recruitment, onboarding and training Coordinate end to end recruitment for support workers and other roles Prepare and send contracts and handbooks through Adobe Schedule and deliver 3-4 hour group induction sessions using our induction PowerPoint and checklist Set up and update staff training profiles and track completion Assist with participant house set up from a staffing and paperwork perspective HR administration and employee lifecycle Maintain accurate, up to date staff files and HR records Support employee performance processes – verbal feedback, email follow up, documentation and termination paperwork in line with direction from Directors Draft and send HR related emails, memos and process updates on behalf of the Directors Support offboarding processes and ensure documentation and systems are finalised Compliance, reporting and systems Enter and update tasks for participants and staff in ShiftCare Run weekly shift note compliance reports, follow up with staff and graph results Assist with weekly behaviour reporting and documentation Complete monthly PRODA reporting Manage incident report processes in ShiftCare – follow up with staff, investigate and escalate as required Create new NSDSM forms and assist with updating existing forms and templates Keep up to date with HR webinars and Fair Work updates and flag relevant changes with the leadership team General admin and payroll support Answer phones and provide professional front of house support Sit in on stakeholder meetings when required and take notes or action items Assist payroll by tracking missing receipts and following up on incorrect mileage entries Contribute to the monthly staff newsletter Assist with scheduling and general administrative tasks as needed About you You thrive in a busy, people centred environment and enjoy being the organised person who keeps everything on track. You are comfortable juggling competing priorities and working closely with Directors and coordinators. You will bring: Previous experience in HR administration, coordination or similar Strong attention to detail and excellent organisational skills Confidence working with data and systems (ShiftCare experience an advantage, but not essential) A warm, approachable manner and the ability to build rapport with staff at all levels High level of integrity and discretion when managing sensitive information A proactive mindset and willingness to learn Some payroll exposure or a genuine interest in learning payroll processes Experience in the disability, community services or NDIS sector will be highly regarded, but is not essential. What we offer Supportive, down to earth leadership team A role with real variety and impact across the whole organisation Opportunities to grow your skills across HR, compliance and payroll Work that contributes directly to better outcomes for people with disability in our local community How to apply If you are looking for a role where you can grow, contribute and be part of an organisation doing genuinely meaningful work, we would love to hear from you. Please click "Apply" on SEEK and include your resume and a brief cover letter outlining your HR and administration experience and why you are interested in working with Next Step Disability Service Mackay. #J-18808-Ljbffr