Receptionist
Vor 4 Tagen
Join to apply for the Receptionist role at Medical and Aged Care Group . Part‑time, 75 hours per fortnight. Cheltenham Manor – a proud part of MACG. Location: Cheltenham Manor Aged Care. About the Role Cheltenham Manor is seeking a warm, professional and organised Receptionist with strong administrative skills to join our dedicated team. As the first point of contact for residents, families, visitors and staff, you will create a welcoming environment while supporting smooth daily operations. Key Responsibilities Provide a high standard of customer service to residents, families, visitors, and staff. Coordinate visitor entry and ensure compliance with all entry requirements. Manage incoming phone calls, messages and communication flow across the Home. Deliver strong administrative support including mail distribution, data entry, record keeping, hairdressing bookings and preparation of tour packs. Assist with resident admissions, discharges and orientation. Conduct routine checks of communal areas and escalated issues as required. Manage stock levels, staff swipe card coding, deliveries and archiving processes. Support the Home Manager and Administration Team with administrative tasks and continuous improvement initiatives. Additional Responsibilities Greeting visitors and managing sign‑in processes. Handling incoming calls and escalating matters appropriately. Maintaining presentation of communal areas. Preparing BRADMAS sheets, wheelchair/walker tags and tour packs. Coding staff swipe cards and maintaining accurate records. Receiving, recording and distributing deliveries. Managing stationery and resource stock levels. Coordinating daily resident mail distribution. Managing Private Dining Room bookings and payments. Assisting Kitchen, Laundry and Care teams with printing and administrative requests. Managing hairdressing bookings and supporting medication chart preparation. Delivering donated flowers weekly. Supporting meetings, including drafting minutes. Performing data entry, invoicing and maintaining the archive register. Key Selection Criteria 1–2 years’ experience in a similar reception or administrative position. Strong administrative and organisational skills, with the ability to manage multiple priorities. Ability to work both independently and collaboratively within a team. Clear and professional communication skills, both verbal and written. Strong customer service and relationship‑building abilities. High attention to detail and a proactive, solution‑focused approach. Why Join Cheltenham Manor Supportive and friendly team environment. Opportunity to make a meaningful difference in residents’ lives. Ongoing training and development opportunities. A rewarding role where every day brings purpose and variety. Be part of MACG – a community‑focused organisation committed to high‑quality care. How to Apply If you are warm, professional and confident in your administrative abilities, we would love to hear from you. Please submit your resume via SEEK outlining your suitability for the role. #J-18808-Ljbffr
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