Service Delivery Manager

DVConnect is seeking an additional experienced Service Delivery Manager to provide strategic leadership and oversight across our Response and Accountability service portfolio. This is a pivotal role that ensures services are delivered to the highest standards in line with contractual, legislative and best practice requirements. Responsibilities Collaborate closely with the Director Client Services and second Service Delivery Manager to align service delivery with DVConnect’s strategic priorities and continuous improvement agenda. Lead and mentor Team Leaders fostering a culture of professional excellence, innovation and trauma‑informed practice. Manage critical partnerships and referral pathways, representing DVConnect at a senior level with funders, government agencies and sector collaborators. Drive workforce development, policy implementation, service planning and monitor program outcomes. Support data reporting with service delivery knowledge and insight. This role offers the opportunity to contribute to a high‑performing, inclusive and sustainable organisation that is responsive to the needs of people impacted by domestic, family and sexual violence. Qualifications A bachelor’s degree in Social Work, Human Services, Psychology or a relevant field acceptable to DVConnect. Certifications and/or extensive demonstrated experience in crisis/risk management and leadership. Position Requirements It is a genuine requirement for this role to be filled by a woman as permitted under sections 25‑104 and 105 of the Anti‑Discrimination Act 1991. Minimum three years management experience overseeing a service delivery function with an ability to analyse complex operational data. Experience in virtual service delivery or 24/7 support services is highly regarded. Demonstrated ability to lead and develop multidisciplinary teams, oversee complex service delivery systems and drive high‑quality trauma‑informed practice. Proven capacity to manage contractual obligations, meet service targets and support program design and innovation in alignment with strategic goals. Demonstrated commitment to cultural safety and inclusive leadership with experience working respectfully alongside Aboriginal and Torres Strait Islander peoples, LGBTIQ communities and people from culturally and linguistically diverse backgrounds. Knowledge and understanding of the effects, causes and dynamics of domestic, family and sexual violence and how DFSV relates to gender‑based violence. Knowledge of relevant legislation including domestic and family violence, sexual violence, child protection and victims of crime frameworks. High‑level competency in using digital systems for communication, reporting and service coordination. Valid Australian working rights. Hold a valid (P) BlueCard. Valid ID. The position may involve some out of hours work and on‑call participation. Remuneration SCHADS Award Level 8 (pay point is dependent on qualifications and level of relevant experience). Salary packaging including novated leasing, meals and entertainment benefits. Benefits Access to additional paid leave (e.g. DVC Recognition hours). Annual leave in advance and annual leave loading. Remuneration reviews (e.g. pay point progression). Confidential Employee Assistance Program for employees and their immediate family. Monthly catch‑ups with the Director of Client Services, professional supervision and call coaching. Hybrid working arrangement (WFH 2 days per fortnight) after 3 months of employment. Professional development resources. Wellbeing incentives and campaigns (e.g. surveys, health‑focused programmes, corporate massages). Safe, inclusive and supportive work environment grounded in DVConnect’s Values. To Apply To apply for the position please submit a resume and cover letter before 9:00 am 5 December 2025. Please answer the following questions in your cover letter. What has interested you to apply for the position? How have you demonstrated strategic leadership and service delivery excellence in previous roles? Why do you believe you would be a strong addition to DVConnect’s Senior Leadership Team? Do you have any upcoming planned leave? EEO Statement DVConnect is an equal opportunity employer. We acknowledge the Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land on which we work and support their right of self‑determination. We are committed to creating an inclusive environment where employee diversity such as gender, age, culture, disability (physical or mental health), religion, sexual orientation, etc. is recognised. Background Checks All offers of employment are subject to satisfactory background checks, including a National Crime Check, Working with Children Check, 2–3 reference checks and proof of eligibility to work in Australia. #J-18808-Ljbffr