Service Delivery Manager
Vor 5 Tagen
Smile IT is seeking a proactive Service Delivery Manager to oversee the day-to-day delivery of IT support services. In this pivotal role, you’ll ensure SLA targets are consistently met, ticket queues flow smoothly, and client issues are resolved with speed and professionalism. You’ll lead and inspire a team of technicians, manage escalations with confidence, and build strong client relationships at an operational level – delivering reliable BAU service every day. This is a full-time position based at our Tingalpa head office , offering the chance to make a real impact in a fast-paced MSP environment. Why choose Smile IT? Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces. Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from theinitialonboarding to supporting their custom solutions developments. By joining Smile IT,you’llbe a part of an awesome forward-thinking team offering endless possibilities. Be involved with a supportive, fun workplace where customer service is the standard. Join an established and growing tech team,providingcareer development opportunities. Awesomeperks– free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club Key Responsibilities Lead and manage a team of service desk professionals, including setting performance expectations, providing coaching and mentoring, conducting 1:1s, and supporting career development. Manage a portfolio of customer service accounts, focusing on operational delivery, relationship management, and service improvements. Oversee BAU service delivery including incidents, changes, SLAs, and escalations. Escalate high-priority incidents and communicate updates to clients and stakeholders. Collaborate with the Head of Service Delivery to drive client success and satisfaction. Lead continuous improvement initiatives across service processes and documentation. Work cross-functionally with technical, project, and systems teams to streamline service workflows. Stay informed about industry best practices, emerging technologies, and trends in IT service management. What You’ll Bring 3 to 5 years’ experience in a Service Delivery Manager or similar role. MSP experience is highly desirable. Proven customer-facing experience, including handling escalations, difficult conversations, and regular client interactions. Demonstrated experience overseeing ticket queues, escalations, and SLA-driven service environments. Solid technical grounding with Microsoft 365, Azure AD, endpoint management, and basic networking concepts. Leadership experience managing and developing technical support teams through coaching, mentoring, and performance reviews. Practical use of Ticketing tools (Halo PSA strongly preferred; ConnectWise, Autotask, Jira acceptable). Solid understanding of ITIL processes and service metrics. Excellent organisational skills in prioritisation, scheduling, coverage, and documentation workflows (IT Glue preferred). A calm, reliable, and structured attitude under pressure, with a proactive and improvement minded approach. Additional Requirements A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check. Ready to take the next step? Apply now with your cover letter & resume and help us deliver IT services with excellence and a smile. #J-18808-Ljbffr
-
Assistant Director Service Delivery
Vor 7 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitAssistant Director Service Delivery Salary : Location : Innaloo Closing Details : Work Type : Fixed Term - Full Time Lead the Future of Customer Service Delivery Be the Driving Force Behind Innovation at Department of Transport and Major Infrastructure (DTMI) The Opportunity We are seeking a strategic leader to assist the Director of our customer service...
-
Assistant Director: Service Delivery
Vor 7 Tagen
City Of Stirling, Österreich Customer Service Delivery VollzeitA government agency is seeking an Assistant Director Service Delivery to lead the future of customer service within the Driver and Vehicle Services division. The role demands strategic leadership, effective stakeholder engagement, and a focus on measurable outcomes. You will develop innovative service delivery models that enhance community accessibility and...
-
Service Delivery Manager
vor 2 Wochen
City of Brisbane, Österreich Bureau of Meteorology VollzeitJoin to apply for the Service Delivery Manager role at Bureau of Meteorology Melbourne. Other Bureau capital city offices will be considered Job title: Service Delivery Manager Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water,...
-
Service Delivery Manager
Vor 5 Tagen
City of Brisbane, Österreich IT Alliance Australia VollzeitOne of our Federal Government clients is looking for Service Delivery Manager in Canberra, Brisbane and Melbourne. We are looking for the following Skills/Experience: At least 5 years’ experience in service delivery management including change management, incident management, and stakeholder relationship management. Manages the execution of business...
-
Service Delivery Manager
Vor 7 Tagen
City of Brisbane, Österreich DVConnect Limited VollzeitDVConnect is seeking an additional experienced Service Delivery Manager to provide strategic leadership and oversight across our Response and Accountability service portfolio. This is a pivotal role that ensures services are delivered to the highest standards in line with contractual, legislative and best practice requirements. Responsibilities Collaborate...
-
Service Delivery Manager
Vor 3 Tagen
City of Brisbane, Österreich Orro Pty Ltd VollzeitWe’re not your typical service delivery team. We’re proactive, people‑first, and outcomes‑driven and we’re looking for a hands‑on Service Delivery Manager to lead operational delivery across a portfolio of high‑value accounts. You’ll be the trusted point of contact for some of Australia’s most recognised enterprise and government clients,...
-
Growth-Focused Community Partnerships Manager
vor 2 Wochen
City of Brisbane, Österreich My Plan Manager VollzeitA prominent NDIS plan management service provider in Australia seeks a Community Engagement & Partnerships Manager to enhance client relationships and foster growth in a dynamic environment. This role involves developing and implementing strategies to expand the client base while ensuring excellent service delivery and compliance with NDIS regulations. The...
-
Service Delivery Manager
vor 2 Wochen
City of Hobart, Österreich Bureau of Meteorology VollzeitService Delivery Manager Executive Level 2 Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per annum + 15.4% super Position Overview The Bureau’s Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space...
-
Service Delivery Manager
vor 14 Stunden
City of Hobart, Österreich Tideri Jobbörse VollzeitService Delivery Manager Executive Level 2 Melbourne. Other Bureau capital city offices will be considered $135,402 - $152,073 per annum + 15.4% super Position Overview The Bureau's Data and Digital group (DDG) is responsible for the ICT systems the Bureau relies on to provide trusted, reliable and responsive weather, water, climate, ocean and space weather...
-
Legal Counsel
vor 3 Wochen
City of Brisbane, Österreich Cross River Rail Delivery Authority VollzeitLegal Counsel - Delivery Join to apply for the Legal Counsel - Delivery role at Cross River Rail Delivery Authority . This opportunity is offered on a fixed‑term contract until August 2028. About the Cross River Rail Delivery Authority The Cross River Rail Delivery Authority (CRRDA) is building a new 10.2km rail line, which includes 5.9km of twin tunnels...
