Service Delivery Manager
vor 3 Wochen
Smile IT is seeking a proactive Service Delivery Manager to oversee the day-to-day delivery of IT support services. In this pivotal role, you’ll ensure SLA targets are consistently met, ticket queues flow smoothly, and client issues are resolved with speed and professionalism. You’ll lead and inspire a team of technicians, manage escalations with confidence, and build strong client relationships at an operational level – delivering reliable BAU service every day. This is a full-time position based at our Tingalpa head office , offering the chance to make a real impact in a fast-paced MSP environment. Why choose Smile IT? Smile IT is one of Brisbane’s leading IT Service companies – known for going the extra mile to keep clients on track, with smiles on their faces. Our mission? To make a real difference by growing ourselves, our customers, and others. We are committed to providing a seamless experience for our clients – from theinitialonboarding to supporting their custom solutions developments. By joining Smile IT,you’llbe a part of an awesome forward-thinking team offering endless possibilities. Be involved with a supportive, fun workplace where customer service is the standard. Join an established and growing tech team,providingcareer development opportunities. Awesomeperks– free parking, monthly BBQs, game nights, team-building events, and even a weekly Run Club Key Responsibilities Lead and manage a team of service desk professionals, including setting performance expectations, providing coaching and mentoring, conducting 1:1s, and supporting career development. Manage a portfolio of customer service accounts, focusing on operational delivery, relationship management, and service improvements. Oversee BAU service delivery including incidents, changes, SLAs, and escalations. Escalate high-priority incidents and communicate updates to clients and stakeholders. Collaborate with the Head of Service Delivery to drive client success and satisfaction. Lead continuous improvement initiatives across service processes and documentation. Work cross-functionally with technical, project, and systems teams to streamline service workflows. Stay informed about industry best practices, emerging technologies, and trends in IT service management. What You’ll Bring 3 to 5 years’ experience in a Service Delivery Manager or similar role. MSP experience is highly desirable. Proven customer-facing experience, including handling escalations, difficult conversations, and regular client interactions. Demonstrated experience overseeing ticket queues, escalations, and SLA-driven service environments. Solid technical grounding with Microsoft 365, Azure AD, endpoint management, and basic networking concepts. Leadership experience managing and developing technical support teams through coaching, mentoring, and performance reviews. Practical use of Ticketing tools (Halo PSA strongly preferred; ConnectWise, Autotask, Jira acceptable). Solid understanding of ITIL processes and service metrics. Excellent organisational skills in prioritisation, scheduling, coverage, and documentation workflows (IT Glue preferred). A calm, reliable, and structured attitude under pressure, with a proactive and improvement minded approach. Additional Requirements A valid Blue Card is desirable. In the absence of one, successful applicants will be required to undergo a police check. Ready to take the next step? Apply now with your cover letter & resume and help us deliver IT services with excellence and a smile. #J-18808-Ljbffr
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Service Delivery Manager: IT Service Excellence
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City of Brisbane, Österreich at VollzeitA leading IT service provider in Brisbane is seeking a Service Delivery Manager to oversee daily IT support services. You'll lead a team, ensure SLA targets are met, and manage client relationships. Candidates should have 3-5 years in a service delivery role, strong customer-facing skills, and a solid technical background. This full-time position at our...
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Council of the City of Sydney, Österreich Natilik VollzeitNatilik is a Global Technology Solutions Partner. Our mission continues to be two-fold; growing a brand that is seen as the industry’s ‘Confident Guide’ sat between the vendors who make technology, and our clients who want to use it to help deliver the outcomes most important to them. We offer products, services, platforms, applications, and expertise...
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Council of the City of Sydney, Österreich NBN Co ltd. VollzeitService Delivery Manager page is loaded## Service Delivery Managerlocations: Sydneytime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 23, 2026 (10 days left to apply)job requisition id: # **Job Expectations****Build your career and Australia’s future.**Not many people can say they are working on building Australia’s future....
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City of Brisbane, Österreich Queensland Government VollzeitThe Queensland Curriculum and Assessment Authority (QCAA) is seeking a Principal Service Delivery Officer to join the ICT Programs Unit. The Principal Service Delivery Officer ensures the efficient delivery of ICT support services by coordinating service desk operations, managing requests and incidents, and aligning with ITIL practices. The role also...
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