Director of Rooms Operations, The Savoy Hotel
vor 3 Wochen
Job DescriptionJob Title: Director of Rooms OperationsDepartment: Rooms DivisionInspired and Supported by: Hotel ManagerAs a member of the leadership team, your purpose will be to ensure the delivery of five star luxury guest services, through adherence to service standards, driving service enhancements, whilst consistently building colleague engagement.You will be accountable for:Overseeing the performance of the rooms division including Front Office, Concierge, Butlers, Housekeeping, Florist and Beauty & FitnessDriving a high performance culture, setting clear expectations, empowering your team and holding them accountable for delivering our Savoy service standardsEnsuring the continuous improvement of the Savoy guest experience, enhancing The Savoy’s reputationAccuracy of all related budget, forecasts and P&LYour key responsibilities & contribution will be:Lead the performance of the Rooms Division team ensuring it is effectively managed through focus on colleague training and development, problem resolution, coaching, succession planning and holding teams accountability for delivering the Savoy service standardsAnalyse guest feedback, address all quality concerns and ensure effective follow upOversee the operation and integration of the operating departments through their respective department heads, to ensure a seamless and memorable guest experienceResponsible for interviewing, training and development of all employees to effective resourcing and talent managementAssure that financial goals of the division and the hotel are being met. Monitor and control labour costs, and other divisional expenses such as supplies and equipment.Work closely with Reservations, Sales and the Front Office to maximize rate, occupancy and total revenue. Assist in preparing business forecasts. Prepare Annual Budget for the division.As a Savoy Ambassador you will develop relationships with return guests, group contacts and other guests in order to provide personalised serviceNetwork within our industry, keeping up to date with future trendsAs a member of the leadership team you will be expected to role model our culture and take collective responsibility for the effective running of the rooms division and playing an ambassadorial role for colleagues as required
QualificationsPlease note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.What you will need to do in this role?3 to 5 years’ experience in senior Department Head position within the Rooms DivisionExperience of hotel renovation would be an advantageA charismatic leader with excellent emotional intelligence and ability to influence othersExcellent change management skillsHospitality and/or business degree/diploma an assetProven effective coaching skills and ability to develop othersHighly organised, meticulous attention to detail, planning and results orientedGood Analytical skills, with the ability to creatively problem solve and operate nimbly in a changing business environmentYou cope well under pressure and are confident to handle crisis situations
Additional InformationWhat’s in it for you?Competitive salary and benefits including pension and life assurance31 days of holiday including public holidays (increase to 33 days after 5 years)Cashback scheme for everyday wellbeing/healthcare expenses including PerkboxSpecial rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwideFantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & familyFree stay at The Savoy after successful completion of probation50% discount at our iconic American & Beaufort Bars50% discount at our world-famous Afternoon Tea50% discount at our spa and florist50% discount at Gordon Ramsay's River Restaurant and Savoy Grill20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890Laundry services & dry cleaning for uniformed and non-uniformed colleaguesColleague gym facility and Virgin Active gym membership discountEmployee assistance programmeAnnual optician reimbursements for eye tests and glassesEnglish language classesColleague restaurantLocal F&B, retail and gym discountsInterfaith prayer roomWellness roomCycle to work scheme
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