Senior Application Engineer Salesforce

Who we are At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation we belong to a global community of future‑focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities and the world. That’s why we’re on a mission to increase access to higher education so learners from all walks of life can chase their dreams. Just like our students, our employees are a diverse group who want to make an impact. When you join us we give you the freedom to be bold, creative and courageous with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community collaboration and innovation where people love what they do. About the role We’re looking for a Senior Application Engineer (Salesforce) to help develop, maintain and enhance our Salesforce CRM and Marketing Cloud platforms. This role focuses on integrating these systems with our Student Management System (Banner) using Informatica along with a range of other internal systems. You’ll bring solid experience in Salesforce development and a strong understanding of CRM and marketing automation. You’ll also be comfortable with hands‑on coding, system configuration and solving technical issues. Working closely with teams across the organisation you’ll play a key part in delivering practical high‑quality solutions that support our goals. Accountabilities Salesforce Development and Integration Accountability: Lead the development and customisation of Salesforce CRM and Marketing Cloud solutions ensuring seamless integration with other systems, including the Student Management system via integration platforms. Expected Outcomes: High‑quality, scalable and maintainable Salesforce solutions that enhance business processes and improve user experience. System Configuration and Maintenance Accountability: Oversee the configuration, maintenance and continuous improvement of Salesforce systems ensuring optimal performance and reliability. Expected Outcomes: A well‑maintained Salesforce environment that supports business operations and minimises downtime. Technical Expertise and Support Accountability: Provide technical expertise and support for Salesforce‑related projects, including troubleshooting issues, performing root‑cause analysis and implementing solutions. Expected Outcomes: Timely resolution of technical issues and continuous improvement of system performance and functionality. Collaboration and Stakeholder Management Accountability: Collaborate with cross‑functional teams, including IT, marketing and student services, to gather requirements, design solutions and ensure successful project delivery. Expected Outcomes: Effective collaboration and communication with stakeholders resulting in solutions that meet business needs and enhance user satisfaction. Documentation and Reporting Accountability: Maintain detailed and accurate documentation of all development activities, system configurations and project progress. Expected Outcomes: Comprehensive documentation that supports effective system management and compliance with audit requirements. Educational and Advisory Role (Training and Knowledge Sharing) Accountability: Develop and deliver training programs to educate staff on Salesforce best practices and system usage. Expected Outcomes: Increased user proficiency and adoption of Salesforce solutions leading to improved business outcomes. Strategic Planning Support Accountability: Contribute to the development of the IT roadmap to ensure alignment with the organisation’s strategic goals and objectives. Expected Outcomes: A forward‑thinking IT strategy that leverages Salesforce capabilities to drive business growth and innovation. Who you are Tertiary qualifications or other formal training in IT, Computing Studies or Information Systems. 5 years of proven experience working as a Salesforce Developer. Certified Salesforce Platform Developer I & II, Marketing Cloud Developer or other relevant certifications preferred. Proficiency in Salesforce development including Apex, Visualforce and Lightning (Aura & Web) components. Strong knowledge in Salesforce Marketing Cloud including Email Studio, Journey Builder, Automation Studio, Contact Builder and marketing automation best practices. Strong communication skills with the ability to effectively communicate technical information to non‑technical stakeholders. Ability to work collaboratively with a team and contribute to a culture of continuous improvement. Knowledge of Azure DevOps and CI/CD pipeline tools is a plus. Familiarity with emerging Salesforce AI capabilities, particularly Agentforce, would be an advantage as we see AI playing an increasing role in the future of our platforms. While deep expertise isn’t expected, a basic awareness of this evolving area is advantageous. This is a full‑time permanent position with hybrid flexibility to work from home and a campus near you. Preferred locations are Sydney and Melbourne. What we offer Join an Australian Company: Be part of an organisation owned by Strategic Education Inc, listed on NASDAQ. Flexible Working Conditions: Enjoy the flexibility to work remotely and from a campus near you. Company Culture: Thrive in a supportive and collaborative work environment that values diversity and inclusion. Hiring process We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. Should you have accessibility requirements or needs please contact us for confidential support to ensure an equitable barrier‑free application process, as we have a Reasonable Adjustment Procedure in place to support you through the recruitment process. We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. Equal Opportunity We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability or any other protected characteristic. We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions. Key Skills Continuous Integration, SQL, .NET, Debugging, C/C++, Go, Root Cause Analysis, ASP.NET, C#, Application Development, JavaScript, Teradata #J-18808-Ljbffr