Customer Care Representative
Vor 2 Tagen
Overview Air Liquide Healthcare Australia is a leading provider of medical gasses, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy. The roles are responsible for providing excellent support to customers by answering questions, resolving issues in a timely manner, and ensuring a positive experience. You will work closely with other departments to ensure seamless communication and efficient resolution of customer queries regarding product information, order status, billing and payment issues. If you enjoy working with people, have great communication skills, and thrive in a fast-paced environment, we want to hear from you Responsibilities Provide timely, accurate, courteous responses to incoming calls and emails Liaise with ALH states staff to resolve customer enquiries Identify opportunities for improvement within the department and work with other departments to implement solutions Maintain thorough and accurate records of customer interactions and transactions Process and follow up after call requests via email, telephone and direct contact in a timely, accurate and efficient manner Process referrals from doctors Contact patients to schedule their sleep study Work with clinics, medical professionals and patients to process enquiries Provide exceptional customer service and build relationships over the phone Administrative and sales experience is desirable Computer literacy with the Google suite Strong verbal and written communication skills A can-do attitude aligned to continuous improvement of our customer experience strategy Qualifications and desirable attributes Previous experience in a contact centre is desirable but not essential, as training will be provided Excellent phone manner Strong attention to detail and accuracy Ability to work collaboratively across departments We offer Employee benefits + free onsite car parking 14 weeks paid parental leave Family and social activities A professional environment focused on wellbeing Salary Continuance Insurance Local and global opportunities Health and wellbeing initiatives Retail discount programs with over 350 retailers Employee social events One paid volunteering day each year Long-term career development opportunities nationally and/or internationally across the Air Liquide Group Apply As part of the pre-employment process, potential employees are required to undertake background checks applicable to the requirements of the position (references, medical check, police check, and Australian working rights confirmation). #J-18808-Ljbffr
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Gold Coast City, Österreich Air Liquide VollzeitCustomer Care Representative page is loaded## Customer Care Representativelocations: Australia, Ormeautime type: Full timeposted on: Posted Todayjob requisition id: R Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep...
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