Order Fulfilment Supervisor

Discover life-giving possibilities Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: life giving donations, for life changing outcomes. Together, we want to help you build a fulfilling career with Lifeblood. About the role We’re currently seeking an Order Fulfilment Supervisor to join our team at our Melbourne Processing Centre. The Order Fulfilment Supervisor will lead the Order Fulfilment team in fulfilling customer orders and ensuring the timely distribution of life-giving blood and other products to Approved Health Providers. In this exciting and fast‑paced role, while working with regional manufacturing environment you will continually look for ways to optimise work processes, actively learn and adapt your approach to achieve great outcomes. You will act with a sense of urgency, high energy and enthusiasm and be able to relate openly and comfortably with everyone. You will value interpersonal savvy and self‑awareness and reflect on your own strengths and areas for development, making you a valued contributor. A day in the role will see you: Lead and provide direction to the Order Fulfilment team, using human‑centric and empathetic management approaches Identify new talent for the Order Fulfilment team Support training and staff development Effectively manage the team’s resources and workflow Develop and manage rosters, and deliver work schedules Undertake daily supply planning with the Regional Fulfilment Manager Identify daily inventory requirements and address inventory gaps Sound interesting? Here’s what we’re looking for: Demonstrated ability to lead and coach warehouse or distribution teams Experience in the coaching, development and performance management of employees to deliver results Ability to understand and relay strategic objectives and drive operational performance against key performance indicators Operational knowledge and experience of customer service, and warehouse and distribution processes and principles Operational experience in a regulated GMP environment desirable Passionate about delivering great customer service Excellent communication and interpersonal skills Technical and digital aptitude with a high attention to detail This is a permanent, full‑time opportunity, working a rotating team roster across Monday to Friday, between 5:30am to 1:30pm (AM shift) and 1:30pm to 9:30pm (PM shift). Due to the nature of the role, weekend and night shift work (22:00–06:00) may be required based on operational needs; however, this is expected to be very rare at this stage. Benefits and Wellbeing We place our employee's well‑being at the forefront and express gratitude and care for one another. As an Australian Workplace Equality Index recognised employer and one of Australia’s menopause‑friendly organisations, we celebrate diversity and support all our people. In addition to being a part of an organisation that is the heartbeat of the nation, you will have access to the following: Access to salary packaging with an option to package up to $15,900 for living expenses and $2,650 for meals and entertainment 14 weeks paid parental leave - no waiting period for either parent Ability to purchase additional annual leave Discounted private health cover with fantastic corporate benefit Discounted access to 1,430+ gyms & pools all over Australia Employee Assistance Program; Free, 24/7 and confidential health, safety and wellbeing support Plus, many more Is Lifeblood your reason? Apply NOW We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant. You’ll hear from us with an outcome after your application has been reviewed and assessed. For further details on this position, or if you require adjustments during any stage of the recruitment process, we encourage you to reach out to Rashmi Malhotra ( ). If you want to know more about our recruitment process or to check out our FAQ's, please click here. Please note: applications sent directly to this email address cannot be accepted. #J-18808-Ljbffr