Senior Customer Operations Consultant

Join to apply for the Senior Customer Operations Consultant - Credit role at Flo Energy We are looking for an experienced Senior Customer Operations Consultant - Credit to join our customer operations team. Reporting to the Credit lead, you will be the first point of contact for any credit queries, managing Flo’s credit risks and working to improve cash flow and minimise bad debts. This role requires effectively combining robust credit control practices with efficient accounts receivable management. This position is perfect for an ambitious professional who enjoys a fast‑paced working environment. It will suit you if you have a keen eye for detail, can resolve issues in a timely manner, and are able to work both autonomously and within a team to provide both internal and external customers with excellent service and support. About Flo Hi, we’re Flo, and we are on a mission to switch as many people and businesses as possible to clean, renewable energy. We invest in smart technology to reduce our operating costs and pass the savings to our members. We are pushing boundaries and breaking conventions of the traditional electricity retailer. To do so, we are looking for like‑minded people who share our passion for technology and sustainability. You might be the one we are looking for What You Will Be Doing Manage cash flow by promptly contacting and collecting in accordance with credit policy. Perform debt recovery processes including inbound and outbound collection calls. Negotiate payment plans with customers. Manage credit notices sent to customers. Resolve customer account issues and ensure that collection processes are adhered to for all overdue accounts. Manage closed account debt working closely with internal stakeholders. Perform commercial credit checks in accordance with Flo’s credit policy. Provide ad hoc support to wider operations teams as required. Have the ability to work in (and with) a fast‑paced environment and be flexible to work with fluctuating operational demands. You Will Be a Good Candidate If You Have Experience in credit control and accounts receivable, ideally within the energy sector or similar industries. Excellent communication (written and verbal) skills, with experience in negotiating and holding difficult conversations. Strong analytical and problem‑solving skills, demonstrated ability to both work as a team player and effectively liaise with other teams to resolve customer queries and issues enabling account payment. Proven ability to work autonomously in a very fast‑paced environment. Extra points if you Are tech‑savvy, with an interest in leveraging technology to enhance operational efficiency and sustainability. Willingness to dive in, help and get your hands dirty with manual tasks as the business grows and evolves. Culture And Benefits An exciting start‑up position where you can make an impact. You’ll be an essential role in the Customer Operations Team. Work in an open-minded and dynamic environment. Up to five weeks annual leave and great work‑life balance. Equal Opportunity Employer Statement We are committed to building diverse teams and creating an inclusive workplace that enables all our employees to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation. We are dedicated to creating a work environment where everyone is treated with respect and dignity, and where all employees have the opportunity to reach their full potential. We believe each individual’s uniqueness is invaluable and helps make our company better. #J-18808-Ljbffr